vaContext not known in AI Fallback Search (Vancouver Virtual Agent)

fsnelder
Tera Contributor

We are experiencing an issue with the Virtual Agent Vancouver Release AI search. Currently we are using the AI Search – Fallback (topic), and the AI Search (topic block). We want to make some minor customizations at the ending of the flow.

In the first part (from AI – Search – Fallback, up to and including generating the Genius Card and Display Genius Results branch) we did not make any adjustments. However, generating a Genius Card still fails and the logging error is “**** From Script **** : VAAISearchHelperVancouver: Error generating genius card response: ReferenceError: "vaContext" is not defined.”.

Does anyone have an idea why the flow is unable to generate the vaContext?

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