Activate Field Service Marketplace

You can activate the Field Service Marketplace plugin ( com.snc.fsm_marketplace) for Field Service Management if you have the admin role. The application includes demo data if they aren’t already installed.

Before you begin

Role required: admin

About this task

The following items are installed with Field Service Marketplace:

• Tables
• Roles
• System properties
• Business rules
• Script includes

For more information, see Field Service Marketplace components.

Note:

To utilize automation in Field Service Marketplace, the Dynamic Scheduling plugin must be installed and the Use task filters for determining contractor tasks property must be enabled.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the Field Service Marketplace plugin (com.snc.fsm_marketplace) using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install to start the installation process.
   Note:

   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

   You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.