Accept or reject requests from push notifications

As a Field Service agent, you can accept or reject work order tasks using push notification actions without having to open the ServiceNow Agent mobile app.

Before you begin

Role required: wm_agent

Procedure

1. Navigate to the push notification received on your mobile device.
2. Tap the push notification.
3. Process the request.

   To	Do this
   Accept working on the work order task notification	Click Accept
   Reject the task notification	Click Reject Note: If you reject the task notification, the task assignment is deleted and the task returns to the Pending Dispatch state.