Activate Field Service Advanced Capacity and Reservations management

You can activate the Field Service Advanced Capacity and Reservations management (com.snc.fsm_advanced_capacity_management) for Field Service Management if you have the admin role.

Before you begin

• Field Service Advanced Capacity and Reservations management requires the following plugins.

  Required ServiceNow plugins

  Ensure that these plugins are activated before you install Field Service Advanced Capacity and Reservations management.

  • Field Service Capacity and Reservations Management (com.snc.fsm_capacity_management) plugin.
  • Field Service Territory Planning (com.snc.fsm_territory_planning) plugin.

Role required: admin.

About this task

The following components are installed with Field Service Advanced Capacity and Reservations Management plugin:

• Tables
• Script Includes
• Roles

For more information, see Capacity and Reservations Management components.

Note:

You can customize the Capacity Console by taking the reference from the SNC script includes.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the Field Service Advanced Capacity and Reservations Management plugin (com.snc.fsm_capacity_management) using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install to start the installation process.
   Note:

   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

   You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

Related concepts

• Capacity Console
• Using the Capacity Console