SLA map symbols

Icons in the SLA map and what they represent.

Table 1. SLA map symbols

Icon	Description
	Current location of an agent selected in the filter. Agents identified with this icon are on time or ahead of schedule.
	Current location of an agent who is less than 30 minutes behind schedule.
	Current location of an agent who is between 30 and 60 minutes behind schedule.
	Current location of an agent who is at least one hour behind schedule.
	Last known location of an agent who is not currently on the schedule or working on any tasks.
	Tasks with a business elapsed percentage from 0 to less than 25.
	Tasks with a business elapsed percentage from 25 to less than 50.
	Tasks with a business elapsed percentage from 50 to less than 75.
	Tasks with a business elapsed percentage from 75 to 100.
	Multiple active tasks with SLAs, clustered by proximity.
	Multiple agents, clustered by proximity.
	Sum of agents and tasks with SLAs, clustered by proximity.