Optimize a task route

Get optimal routes to your task locations and use the task map to navigate to the location. You can view the location of tasks assigned to you for the current week and use the app to choose the optimal route to execute the tasks for the current day.

Before you begin

The work order task displays the following information:

• The work order task number.
• The work order task state.
• The short description of the work order.
• The start date and time that the work order task needs to be executed.

Role required: wm_agent or wm_dispatcher

Procedure

1. Open the ServiceNow Agent application.
2. Tap My Work.
3. Open the My Task Map applet.
   The work order task records display at the bottom of the map in the order they need to be executed.
4. Swipe a task record to the left or right to view each task for the current week and its location on the map.
5. Perform any of the following actions.

   To	Do this
   Optimize the route for executing more than one task in a day	Tap the More actions () icon and select Optimize Today's Route.
   Navigate to a task location	Tap the directions icon and select the desired application to get directions to the task location.
   View task details	Select the task.
   Toggle between map and list view	Use the Map or List icons to toggle between map and list view.