Create work types for a work order task

You have the option to categorize the type of work to be performed in Field Service to complete the task.

Before you begin

Role required: wm_admin

About this task

Create different work types for a task to determine and configure the various requirements of the task, such as if the task needs a crew and preference of an assignment group.

Procedure

1. Navigate to All > Field Service > Administration > Work Types.
2. Select New.
3. On the form, fill in the fields.

   Table 1. Work Type form

   Field	Description
   Name	Name of the type of work.
   Value	Name of the work type to be stored Internally.
   Description	Description of the work type.
   Scheduling preference	Type of assignment group to which the task should be assigned to, such as internal and external group.
   Active	Option to indicate whether the work type is available for selection when creating a work order task.
   Needs crew	Option to indicate if the crew is required for the selected type of work.
   Resource requirements	Option to indicate if resource, such as agent or equipment, is required for the selected type of work. Note: The field appears only when Field Service Resource Scheduling plugin (com.snc.fsm_resource_scheduling) is active.

4. Select and hold (or right-click) the form header and select Submit.

   

Result

The work type is created successfully.

• If you have selected the Needs crew option, the work type is created with the Crew Requirements related list record.
• If you have selected the Resource requirements option, the work type is created with the Resource Requirements related list record.

For more information about adding the resource requirement, see Add resource requirements for a work order task.