Configure event types to appear on the Team calendar in Workforce

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Customize the team calendar by configuring which event types are displayed. This control ensures that only relevant events appear, tailored specifically to the team's needs.

    Before you begin

    Role required: wm_admin

    About this task

    Procedure

    1. Navigate to All > Agent Schedule > Event Configuration
    2. Review the list of event types.
      • Event — Appointment
      • Event — Excluded
      • Event — Meeting
      • Event — Other
      • Event — Phone
      • Event — Time Off
      • Work Order Tasks
      • Work Schedule
    3. Set the Active field for the event to true to display it on the Team calendar.
      Users are able to toggle the selected events to display on the Team calendar in Workforce.