Use the Field Service Management Overview dashboard

Use the Field Service Management Overview dashboard to review the work orders by their order of priority. You can also view tasks by their assignment groups.

Required ServiceNow AI Platform roles

The wm_basic role is needed to track the status of work orders.

Use cases

The following use case provides an example of how an internal manager would use this dashboard.

Table 1. Example of how the Field Service Management Overview Dashboard is used

User	Dashboard use
All users with the wm_basic role	Reviews the work order tasks by priority. Understands the state of the work order tasks.

Data visualizations

Table 2. Work order visualization options

Title	Type	Source table	Description
Work order by priority	Pie	[wm_order]	Overview of work orders based on their priority.
Work order SLA by stage	Pie	[task_SLA]	Overview of work order tasks by their stage, such as In progress, Achieved, or Breached.
Work order tasks by state	Bar	[wm_task]	Overview of work order tasks by their current state of progress.
Work order tasks by assignment group	Bar	[wm_task]	Overview of work order tasks based on the different assignment groups.