Virtual Conferencing on ServiceNow Agent

Initiate a conference call from your native mobile application with the help of Field Service Management Virtual Conferencing Integration.

As a field service agent you can initiate a Zoom or Microsoft Teams meeting from the ServiceNow Agent application. You can set up both Zoom and Microsoft Teams conference bridges or either one in your ServiceNow instance.

If you have set up both conference bridges in your ServiceNow instance, you can select either bridge option to make a call from the ServiceNow Agent application. Selecting Zoom enables you to connect with customers and your peer agents. Microsoft Teams enables you to connect with your peers only.