Map iconography in Dispatcher Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Unique map pins and icons in the dispatch map that mark the location of tasks and agents.

    Table 1. Dispatch map legend
    Icon Description
    Agent location marker. An agent's location.
    Agent static state. An agent's last known location when their live location can't be determined. For example, if the agent has lost reception.
    Agent home location. The agent is at their home location.
    Multiple agents marker. Multiple agents are at this location.
    Assigned map marker. The task is accepted, assigned, or scheduled.
    Assigned multiple. Multiple tasks have been accepted, assigned, or scheduled at this location.
    Assigned P1. A priority-1 task has been accepted, assigned, or scheduled.
    Colored marker with 1 on it. The assigned work order task displayed while viewing agent's route. The number indicates the order in which the task will be completed.
    Needs attention marker. The task is in the pending dispatch or draft state.
    Needs attention multiple. Multiple tasks are in the pending dispatch or draft state.
    Needs attention P1. A priority-1 task is in the pending dispatch or draft state.
    In progress. An agent is on the way to the task, work on the task is paused, or the task is in progress.
    In progress multiple. An agent is on the way to a location with multiple tasks, work on a task is paused, or the task is in progress.
    In progress P1. An agent is on the way to a priority-1 task, work on the priority-1 task is paused, or the priority-1 task is in progress.
    Complete. A work order task is complete.
    Complete multiple. Multiple tasks are complete at the same location.
    Complete P1. A priority-1 task is complete.
    Incomplete. A task was closed as incomplete or canceled.
    Incomplete multiple. Multiple tasks were closed as incomplete or canceled.
    Incomplete P1. A priority-1 task was closed as incomplete or canceled.
    Home location tasks. A task is assigned at the agent's home location.
    Home location task. Multiple tasks are assigned at the agent's home location.
    Co-located multiple. More than one task, agent, or crew is at this location.
    Co-located P1. More than one task, agent, or crew is at this location. At least one of the tasks at this location is a priority-1 task.
    Personal event Indicates the location that a meeting or training personal event is located.
    Co-located event Indicates the location that more than one meeting or training personal event is located.
    Completed route. The lighter-colored line on the dispatch map shows the route that a Field Service agent has completed.
    Pending route. The darker-colored line on the dispatch map shows the route that a Field Service agent is planning to complete.