Configuring Predictive Intelligence for Field Service Management

Predictive Intelligence solution definitions helps assisting agents with various tasks.

Predictive Intelligence for Field Service Management provides solution definitions for work orders. These solution definitions recommend similar work orders, knowledge articles, or part requirements based on the text entered in the Short description field. For more information about solution definitions and their types, see Predictive Intelligence.

Activate Predictive Intelligence for Field Service Management

Predictive Intelligence for defining work order solutions

Example: Suggest similar part requirements for work order tasks