Dispatcher Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Dispatcher Workspace

    Dispatcher Workspace is an essential tool for dispatchers to effectively manage field teams and enhance customer experiences. It allows for the forecasting of potential issues and optimization of operational efficiency. The platform provides a centralized view of tasks, teams, locations, and statuses, significantly improving scheduling capabilities for field service management.

    Show full answer Show less

    Key Features

    • Single Workspace: A configurable interface that displays unassigned tasks, technician schedules, and maps all in one screen.
    • Automated Work Assignment: Schedule work orders automatically based on technician skills, availability, and distance, improving resource management.
    • Route Optimization: Visualize and enhance technician routes to minimize travel time and costs.
    • Intelligent Task Recommendations: Enhance agent productivity through smart task recommendations.
    • Multiple Time Zones: View agent locations across different time zones, improving coordination.
    • Assignment Assistance: Quickly sort and assign tasks to agents based on chosen criteria, such as proximity and skills.
    • Advanced Filters: Fine-tune searches for agents, contractors, or equipment to find specific resources quickly.
    • Add Agents: Easily include agents in Dispatcher Workspace for on-demand task assignments.

    Key Outcomes

    Utilizing Dispatcher Workspace enables dispatchers to streamline operations, enhance team productivity, and ensure service level agreements are met. The ability to automate scheduling and optimize routes leads to improved efficiency, reduced costs, and better overall service delivery.

    Dispatchers can efficiently manage field teams and customer experience to achieve positive outcomes for your organization through Dispatcher Workspace. Forecast potential problem areas before they arise and maximize operational efficiency for both field teams and customers.

    Watch this short video to see how dispatchers use Dispatcher Workspace.

    Dispatcher Workspace is the main working space for dispatchers, bringing speed and efficiency to field service scheduling. It provides dispatchers and managers with a complete view of tasks, teams, locations, and status. Dispatcher Workspace has a configurable layout so dispatchers can create a personalized display with custom filters, advanced search, and sort options. Task and agent cards can be customized to display relevant information.

    Key features

    With Dispatcher Workspace, you can manage work efficiently, simplify resource management, deliver on service level agreements, and maximize productivity. Key benefits of Dispatcher Workspace include:
    Single workspace
    See everything in one configurable screen, from unassigned tasks to technician schedules and maps. For more information, see Customize Dispatcher Workspace and Dispatcher dashboard.
    Automated work assignment
    Schedule work orders based on technician skills, parts, distance, recommendations, and access hours.
    • Utilize dynamic scheduling to automatically assign work orders based on various factors, including skills, availability, and distance. For more information, see Dynamic scheduling.
    • Streamline work assignments for crews by automating the scheduling process. For more information, see Field Service Crew Operations.
    Route optimization
    Reduce travel time and costs by visualizing and improving multiple technician routes simultaneously.
    Intelligent task recommendations
    Improve agent utilization through intelligent task recommendations. For more information, see Intelligent Task Recommendation.
    Multiple time zones
    Add multiple time zones to Dispatcher Workspace and quickly see where agents are located. This includes stacking time zones one on top of the other so the dispatcher doesn't have to show only one time zone at a time.
    Assignment assistance
    Quickly sort a list of the best agents to assign a work order task based on the criteria that dispatchers choose from.
    Drag work assignments based on proximity, availability, and skills
    Enable dispatchers to drag-and-drop work assignments so they can assign tasks to technicians based on proximity, availability, and the specific skills required. Dispatchers can see an overview of what times are available for technicians and the current distance from tasks. Dispatchers can then drag unassigned work onto available times for technicians.

    Dispatchers can efficiently route work to technicians and monitor their performance. Route optimization determines the optimal route for them to service multiple locations.

    Advanced filters
    Advanced filters allow dispatchers to fine-tune their filtering of agents, contractors, crews, or equipment and find exactly what they're looking for.
    Add agents
    Dispatchers can add any agent that is part of a territory or assignment group they manage to Dispatcher Workspace. This allows dispatchers to quickly assign tasks on demand.