View an Emergency Exposure Management diagnostic report for an affected agent

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View the diagnostic report to identify affected agents and potentially affected customers and agents.

    Before you begin

    Role required: wm_manager

    About this task

    As the Field Service manager of an affected agent, you can view the diagnostic report of the affected agent to identify potentially affected agents and customers.

    Procedure

    1. Navigate to All > Field Service > Manager > Diagnostic Reports.
    2. In the Diagnostics Request form, click the number of the diagnostic request for which you want to view the report.
    3. View a list of impacted customers or impacted field agents.
      • To view the list of impacted customers, click the Impacted customers tab.
      • To view the list of impacted agents who potentially came in contact with the affected agent or visited the same customer location within the selected time period, click the Impacted field agents tab.