Domain Separation and Appointment Booking

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Domain separation is supported for Appointment Booking. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

    Support level: Basic

    • Business logic: Ensure that data goes into the proper domain for the application’s service provider use cases.
    • The application supports domain separation at run time. The domain separation includes separation from the user interface, cache keys, reporting, rollups, and aggregations.
    • The owner of the instance must set up the application to function across multiple tenants.

    Sample use case: When a service provider (SP) uses chat to respond to a tenant-customer’s message, the customer must be able to see the SP's response.

    For more information on support levels, see Application support for domain separation.

    Domain separation and Appointment Booking overview

    Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

    How domain separation works in Appointment Booking

    Domain separation adds the following fields and attributes to Appointment Configuration tables:

    Table 1. Appointment Configuration Tables with Domain Separation
    Table Fields and Attributes
    Appointment Booking Configuration

    [sn_apptmnt_booking_config]

    		 Fields
    • Domain ID
    • Domain Path
    Appointment Booking Service Configuration

    [sn_apptmnt_booking_service_config]

    		 Fields
    • Domain ID
    • Domain Path
    Service Configuration Rule

    [sn_appmnt_booking_config_rule]

    Attributes:

    domain_master=sn_apptmnt_bookig_service_config
    Advanced Configurations

    [sn_appmnt_booking_day_configuration]

    Attributes

    domain_master=sn_apptmnt_bookig_service_config
    Appointment Booking Lock

    [sn_appmnt_booking_lock]

    		 Fields
    • Domain ID
    • Domain Path
    Appointment Recommendation

    [sn_apptmnt_recommendation]

    		 Fields
    • Domain ID
    • Domain Path