Appointment booking components
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Summary of Appointment booking components
The Appointment Booking feature in ServiceNow facilitates the management of appointment scheduling through an organized set of roles, properties, and tables. It enables users to create configurations for applications and services, view bookings, and manage appointments effectively.
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Key Features
- Appointment Booking Menu: Access to modules for configuration and viewing of appointment bookings.
- Roles:
- Appointment Booking Admin: Configures appointment bookings for services.
- Appointment Booking Manager: Updates and manages appointment records.
- Appointment Booking User: Books, reschedules, or cancels appointments from the service portal.
- Properties: Configurable settings that control aspects such as user appointment limits, availability displays, and logging behavior.
- Tables: Storage for appointment-related data, including service configurations and appointment records.
Key Outcomes
By utilizing the Appointment Booking feature, ServiceNow customers can streamline the appointment scheduling process, ensuring efficient management and visibility of all bookings. This setup not only enhances user experience but also provides administrative control over configurations and records, ultimately leading to improved service delivery.
The roles, properties, and tables for the appointment booking feature.
This plugin activates the Appointment Booking Demo Data (com.snc.appointment_booking_demo) plugin which provides the demo data.
Appointment booking adds the Appointment Booking menu to the application navigator and the
following modules:
- Appointment Booking Configuration: Use this module to create an appointment booking configuration for an application and then configurations for each service within that application.
- Appointment Bookings: Use this module to view a list of appointments that have been booked for services. This list includes the work orders associated with each appointment.
Roles
Appointment booking adds the following roles.
| Role | Description |
|---|---|
| Appointment booking
admin [sn_apptmnt_booking.appointment_booking_admin] |
Creates appointment booking configurations for services within an application. |
| Appointment booking
manager [sn_apptmnt_booking.appointment_booking_manager] |
Creates and updates appointment booking records. |
| Appointment booking
user [sn_apptmnt_booking.appointment_booking_user] |
Books appointments for services from the Customer or Consumer Service Portal. This user can also reschedule or cancel appointments and view appointment details. |
Properties
Appointment booking adds the following properties.
| Property | Description |
|---|---|
| sn_apptmnt_booking.user_max_new_appointments_daily | The maximum number of appointments that a user can create daily. The upper
limit is 100 appointments per day.
|
| sn_apptmnt_booking.max_appointments_returned | The maximum number of appointment availability windows displayed in the
Select Appointment window.
|
| sn_apptmnt_booking.return_unavailable_slots | Disabling this property enables you to display only available slots in the
appointment window for appointment booking.
|
| sn_apptmnt_booking.DisableLockingOnBRLevel | Allows you to specify tables where locking is managed differently to prevent double bookings when booking appointments. Enter a list of these tables, separated by commas, to disable lock validation at the
business rule level.
|
| sn_apptmnt_booking.DisableMaxApptLimitForUsersList | Stores a list of users (sys_ids) who are allowed an unlimited number of appointments per day.
|
| sn_apptmnt_booking.fetch_next_available_slot | Toggle the flag to enable or disable fetching the next available slot on opening the new Appointment Booking modal.
|
| sn_apptmnt_booking.logging.verbosity | Control users logging for Appointment Booking.
|
| sn_apptmnt_booking.SingleConcurrentLockAppointmentConfigs | List of tables where Appointment Booking only allows one lock per time slot. Multiple concurrent locks are not supported for these tables.
|
| sn_apptmnt_booking.use_read_replica_from_ui | Creates a read replica of the Appointment Bookings (sn_apptmnt_booking_appointment_booking) table when triggered from the UI.
|
| sn_apptmnt_booking.use_task_activity_catalog | Enables the use of the column activity_catalog created on task_activity for querying (filters the task activities for a work order task based on appointments). ServiceNow recommends not to modify the value of
the property as it affects performance of Appointment Booking.
|
Tables
Appointment booking adds the following tables.
| Table | Description |
|---|---|
| Appointment Booking Service
Configuration [sn_apptmnt_booking_service_config] |
Stores service configuration records for appointment booking. |
| Appointment Booking Configuration [sn_apptmnt_booking_config] |
Stores application configurations records for appointment booking. |
| Appointment Bookings [sn_apptmnt_booking_appointment_booking] |
Stores records for all appointments, including booked, rescheduled, and canceled appointments. |
| Appointment Window Configuration [sn_apptmnt_booking_window_config] |
Store configuration setting for appointment windows. |
| Appointment Window [sn_apptmnt_booking_config] |
Defines appointment windows for bookings. |
| Bookable Window [sn_apptmnt_booking_bookable_window] |
Represents specific time slots available for booking. |
| Service Configuration Mapping [sn_apptmnt_booking_config_mapping] |
Configuration to map available services to territories or any conditions. |
| Appointment Schedule [sn_apptmnt_booking_schedule] |
Mapping the service configuration to appointment slots. |
| Appointment Schedule Override [sn_apptmnt_booking_schedule_override] |
Stores override schedule changes. |