Using extension point for planned work management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Extension points enable you to extend the functionality of an application and integrate customizations without altering the application code. Extension points are stored in the Extension Point [sys_extension_point] table.

    The Planned Work Management plugin (com.snc.fsm_planned_work_management) adds the global.PlannedMaintenanceExtensionPoint extension point, which creates a logic to create work orders for the planned work schedule using the enhanced capabilities of Planned work management. For more information on the other extension points for Planned Work Management, see Extension points in Field Service Management.

    The default extension points that are provided with an application cannot be modified or deactivated. If modification is necessary, if you have the administrator role, you can do the following:
    • Create an implementation of an extension point.
    • Make any necessary changes in the implementation.
    • Update the order of the implementation to a lower number. The system executes the implementation with the lowest order number.
      Note:
      API names used in the implementation must remain the same so the extension point can identify the implementation. Otherwise, an error results.