Quality Management

Australia Field Service Management
Release
australia
ft:locale
en-US
ft:publication_title
Australia Field Service Management
ft:clusterId
fsm
bundleId
fsm
workflow
Customer and Industry
  • Field Service Management
  • Explore
  • Guided Setup
  • Integrated work order entry
  • Customer Experience
  • Work order insights
  • Field Service Agent Efficiency
  • Capacity and Reservations Management
  • Capacity Console
  • Linear asset support
  • Workforce Optimization
  • Dispatcher Workspace
  • Dispatcher dashboard
  • Optimize Scheduling and Dispatching
  • Appointment booking
  • Dynamic scheduling
  • Intelligent Task Recommendation
  • Schedule Optimization
  • Field Service Crew Operations
  • Inventory management
  • Field Service Territory Planning
  • Playbooks
  • Planned Work Management
  • Field Service Marketplace
  • Virtual Agent
  • Questionnaires in Field Service Management
  • Survey-based questionnaires
  • Smart Assessment Questionnaires
  • Mobile experience
  • Monitoring and analytics
  • Example workflows
  • Field Service operations
  • Field Service preventive maintenance
  • Field Service IT
  • Configure
  • Plan implementation
  • Domain separation
  • Extension points
  • Global domain configurations
  • Guided Setup
  • Advanced configurations for Field Service Management
  • Activate
  • Additional plugins
  • Quick start tests for Field Service Management
  • Set up workforce
  • Google Maps
  • System properties
  • Google Maps APIs
  • Locations
  • Service Locations
  • Activate
  • Map locations
  • Create parent determination rules
  • Set the default validation
  • Customize location fields
  • Add Service Locations to catalog
  • Limit service locations
  • Set the default location
  • Users
  • Set up user groups
  • Assign additional managers
  • Configure an agent's profile
  • Manage skills
  • Mandatory skills
  • Configuring mandatory skills
  • Migrate skills to the Task Skill table
  • Territory Planning
  • Activate
  • Create geographies
  • Create a GeoJSON geography
  • Create matching geography
  • Create a composite geography
  • Edit a geography
  • Create a territory
  • Configure resources
  • Assign groups
  • Add agents
  • Add crews
  • Add suggested agents
  • Add managers
  • Modify resource membership
  • Enable territory model
  • Agent Efficiency
  • Activate
  • Create or modify efficiency criteria
  • Assign efficiency value to agents
  • Create or modify efficiency determination rule
  • Configuring an agent calendar
  • Create a personal event for an agent or technician
  • Crew Operations
  • Activate
  • Create crews
  • Add skills
  • Add an equipment skill
  • Create ad hoc crews
  • Update crew requirement
  • Add crew members
  • Identify the leader
  • Contractor capabilities
  • Contractor Management
  • Activate
  • Onboard a contractor company
  • Onboard an external manager
  • Create work group for external agents
  • Add external assignment groups
  • Onboard an external agent
  • Offboard an external agent
  • Add additional managers
  • Marketplace
  • Activate
  • Create a marketplace engagement method
  • Modify marketplace eligibility
  • Capacity and Reservations Management
  • Activate Field Service Capacity and Reservations Management
  • Activate Field Service Capacity console
  • Capacity reservation rules
  • Create capacity allocation schedule
  • Create a capacity definition
  • Create capacity buckets
  • Create a capacity assignment
  • Create a demand channel
  • Override a capacity assignment
  • Example workflow
  • Workforce Optimization
  • Activate
  • Set up scheduling
  • Configure event categories
  • Create event types
  • Modify schedule adherence
  • Event type extension points
  • Associate attributes with events
  • Set up optimization for teams
  • Set up coaching
  • Configure an indicator
  • Set up skill prediction
  • Configure a list menu
  • Integrate third-party learning
  • Denormalized tables
  • Update the data
  • Set up work orders and tasks
  • Work orders
  • Templates
  • Create templates
  • Create a knowledge article
  • SLAs
  • Manage a work order SLA
  • View a task with an SLA
  • Suspend and resume SLA for work order
  • Suspend and resume SLA for a WOT
  • Delete an SLA
  • Work order states
  • Qualification state for work orders
  • Customize state flows
  • Configure
  • State flow dictionary overrides
  • Work notes
  • Field controls
  • Trigger events on state changes
  • Rebuild state flows
  • State flow cleanup
  • State flow example
  • Template Management
  • Activate
  • Configure data mapping
  • Create field mapping
  • Fetch data source table
  • Configure standalone task templates
  • Create a WOT template
  • Create relevant tasks
  • Signed PDF summaries
  • Work order tasks
  • Create work types
  • Work order task states
  • Scheduled state
  • Questionnaires
  • Survey-based questionnaires
  • Activate
  • Create a questionnaire
  • Time Recording
  • Activate
  • Configure categories
  • Process Optimization
  • Enable PDF summaries at work order task level
  • Work Configurations
  • Activate
  • Configure
  • Manage
  • Work order template
  • Dynamic scheduling configuration
  • Example workflow
  • Planned Work Management
  • Install
  • Using extension point
  • Configure work plans
  • Create
  • Migrate maintenance plans
  • Add grouping criteria
  • Configure a work schedule
  • Map a work order template
  • Map a task template
  • Create planned work records
  • Generate work orders
  • Run a scheduled job to execute a planned work schedule
  • Create work orders for schedule occurrences
  • Suppress schedule occurrences
  • Reschedule planned work order
  • Configure schedule occurrence suppression
  • Group work orders
  • Auto-population of access hours
  • Activate
  • Access hour preferences for a WOT
  • Activate linear assets support
  • Playbooks
  • Install
  • Activate Playbooks for Field Service Management
  • Customer Experience
  • Request task management
  • Task windows
  • Task template for common tasks
  • Clone a request task
  • Quality Management
  • Activate
  • Set criteria for quality review
  • Inventory and asset management
  • Stockrooms
  • Create
  • Add preferred stockrooms
  • Resource Scheduling
  • Activate
  • Create an equipment category
  • Create an equipment instance
  • Add skills to an equipment instance
  • CSM/FSM Configurable Workspace
  • Dispatcher Workspace
  • Activate
  • Define colors for work order states
  • Configuring Time Zones
  • Configure multiple time zones
  • Learn about multiple time zones for dispatchers
  • Enable resource time indicators
  • Configure the fields for task cards or the CSP
  • Determine the tasks to appear in the task panel
  • Configure user groups
  • Configure filters for dispatchers
  • Configure sort options for dispatchers
  • Configure sort options for agent list
  • Configure event body fields for dispatchers
  • Change the number of days
  • Configure the appearance of map n Dispatcher Workspace
  • Set up pins for map
  • Change the image of the map pin
  • Set up Dispatcher Workspace
  • Change the image of the calendar event icons
  • Change the fields that display in the calendar events
  • Clear resource filters
  • Set up communication from Dispatcher Workspace
  • Setting up dynamic scheduling in Dispatcher Workspace
  • Enable dispatchers to add agents temporarily
  • Configure resources to load
  • Configuring advanced resource filters for Dispatcher Workspace
  • Configure resource filter options
  • Create an advanced resource filter for dispatchers
  • Configure an hourly calendar for Dispatcher Workspace
  • Customize Dispatcher Workspace with UI Builder
  • Customizing the contextual side panel in Dispatcher Workspace with UI Builder
  • Customizing the agent card in Dispatcher Workspace with UI Builder
  • Customizing the calendar grid in Dispatcher Workspace with UI Builder
  • Configure keyword searching in Dispatcher Workspace
  • Configuring Field Service Territory Planning Console
  • Configuring a map overlay
  • Configure territory fields to appear in Territory Planning console
  • Enable identification of relevant territories for a work order or work order task
  • Setting up Field Service in CSM Agent Workspace
  • Configuring Workforce
  • Activate Field Service Manager Workforce
  • Create an event configuration
  • Configure event types to appear on the Team calendar in Workforce
  • Configure event visibility
  • Workforce system properties
  • Configure team calendar visibility for group members
  • Configure territory view
  • Setting up a Field Service scheduling method
  • Schedule Optimization
  • Activate
  • Territory-Based Optimization
  • Schedule Optimization with Workforce Optimization for Field Service
  • Schedule Optimization for Planned Crews
  • Create policies
  • Add objectives
  • Add constraints to a policy
  • Prioritize work order tasks
  • Create a scheduling attribute
  • Travel estimate provider
  • Set up a connection and credential
  • Travel time estimates with third-party providers
  • Travel time estimates with latitude and longitude
  • Create a scope
  • Create a batch
  • Multiple Jobs for large workloads
  • Intraday optimization
  • Activate
  • Configure intraday optimization
  • On demand optimization
  • Set log levels
  • Set the Schedule optimization logging level
  • View Schedule Optimization logs
  • validation messages
  • Example- Schedule Optimization
  • Dynamic Scheduling
  • Activate
  • Process engine
  • Roles and personas
  • Set up agent schedules
  • Set assignment method
  • System properties
  • Example - Dynamic Scheduling
  • Configure dynamic scheduling
  • Example - Assign preferred technicians
  • Example - Ignore excluded technicians
  • Configure Intelligent Task Recommendations
  • Activate
  • Task Recommendation Policies
  • Filter constraint or ranking criteria
  • Map applications
  • Custom recommendation criteria
  • Scripts for custom task recommendations
  • Route Optimization
  • Additional scheduling configuration options
  • Task Bundling
  • Activate
  • Dynamic Task Bundling
  • Task Bundling policy
  • Task Bundling rule
  • Add qualifiers to a task bundling policy
  • Schedule dynamic task bundling
  • Execute a Task Bundling rule
  • Configuring Appointment Booking
  • Configure Appointment Booking
  • Activate
  • Domain Separation and Appointment Booking
  • Enable or disable
  • Application configuration
  • Set up variables in a record producer
  • Create a record producer
  • Create a business rule to automatically generate appointment records
  • Create service configuration
  • Service configuration rules
  • Create advanced configuration
  • Enable Seismic appointment booking calendar
  • Appointment slot recommendation
  • Enable appointment booking slot recommendation
  • Create a slot recommendation rule
  • Add selection criteria for a slot recommendation rule
  • Customize Appointment Booking email and SMS notifications
  • Set the starting day of the week on calendar
  • Configure Advanced Appointment Booking
  • Activate advanced Appointment Booking
  • Create an Appointment window configuration
  • Create an Appointment service configuration mapping
  • Create appointment schedules
  • Override appointment schedules
  • Configuring Multi-day scheduling
  • Activate
  • Setting up Soft Booking
  • Configuring Intraday schedule automation
  • Activate
  • Copy intraday schedule automation flows
  • Set up the value for agents being considered early or late
  • Change the time that determines whether an agent has acted
  • Change the recipients of notifications for intraday schedule automation
  • Configuring Auto Assignment scheduling
  • Task scheduling conflicts
  • Configure task scheduling conflict triggers
  • Setting up Field Service Mobile Agent
  • Configure the Now Mobile Agent application
  • Connect to your Field Service data
  • Customizing UI actions for the Now Mobile Agent app
  • Configure UI actions in the Now Mobile Agent app
  • Configure push notifications in the Now Mobile Agent app
  • Push notifications, actions, and messages
  • Configure scheduled offline caching
  • Configure the recently closed work order tasks list
  • Configure special handling notes in the Now Mobile Agent app
  • Enable chat
  • Location tracking in the Now Mobile Agent app
  • Example to track location in the Field Service Management
  • Enable dark theme
  • Field Service Contractor for mobile app
  • Activate
  • Access the ServiceNow Agent for Field Service Contractor for mobile application
  • Configuring Site Mapping for Field Service Management
  • Activate
  • Configure map providers to identify buildings agents
  • Set the default provider for a Custom Map Screen
  • Activate Sidebar for the Field Service Mobile Agent app
  • Set up Virtual Agent conversations
  • Install Field Service Virtual Agent Conversations
  • Activate
  • Activate conversation topics with NLU
  • Set up Smart Assessment questionnaires
  • Activate
  • Enable
  • Migrating to Smart Assessment
  • Migrate a survey-based questionnaire to Smart Assessment
  • Migrate survey instances to Smart Assessment
  • Configuring Smart Assessment from new templates
  • Author and publish a Smart Assessment template
  • Create Smart Assessment questionnaires
  • Activate Field Service Manager Mobile
  • Change Field Service Manager Mobile to use assignment groups or territories
  • Integrating Field Service Management with other applications
  • Integration with Customer Service Management
  • Map a case with a work order
  • Integration with Industry products
  • Integration with Project Portfolio Management
  • Customize the work order state transition map
  • Integration with Change Management
  • Install
  • Setting up Change Management
  • Synchronize work orders with change requests
  • Create a work order from a change request
  • View work order details from a change request
  • View work order details from a change request in Mobile Agent app
  • Change management for Field Service components
  • Integration with Incident Management
  • Install
  • Setting up Incident Management
  • Using extension point for incident management
  • Create a work order from an incident record
  • View work order details from an incident record
  • View work order details from an incident record in Mobile Agent app
  • Incident management for Field Service components
  • Integration with Virtual Conferencing
  • Install
  • Set up Virtual Conferencing Integration
  • Customize the recording information
  • View details for recorded conference calls
  • FSM reports and analytics
  • Platform Analytics Solutions
  • Field Service Platform Analytics dashboard
  • Field Service Performance Analytics dashboard
  • Workforce reports and analytics
  • Predictive Intelligence for Field Service Management
  • Activate
  • Predictive Intelligence for defining work order solutions
  • Suggest similar part requirements for work order tasks
  • Use
  • Prepare work orders
  • Manage work orders
  • Apply a work order template
  • Create a work order
  • Create task without qualifying a work order
  • Closing work orders
  • Cancel a work order
  • Delete a work order
  • SLA for work orders
  • Use a SLA map
  • Access a SLA map
  • SLA map symbols
  • Filter a SLA map
  • Manage a task that has an SLA
  • Assign work orders for linear assets
  • Create work order for a linear asset
  • Create a work order for the planned work
  • View schedule occurrences for a planned work
  • Generate work orders for upcoming days
  • Run a planned work schedule on demand
  • Refresh plans
  • Work plan example
  • Planned Work Management dashboard
  • Plan calendar
  • Create events in Planning calendar
  • Cancel events in Planning calendar
  • Qualify a work order
  • Request additional information to qualify a work order
  • Troublehsoot and qualify a work order
  • Move a work order task to the dispatch queue
  • Manage work order tasks
  • Create a work order task
  • Clone a work order task
  • Delete a work order task
  • Set technician preferences for tasks
  • Exclude technicians
  • Create dependencies between WOTs
  • Create task dependency
  • Create advanced task
  • Create WOT in CSM Agent Workspace
  • Qualify WOTs in CSM Agent Workspace
  • Prioritize a WOT for Schedule Optimization
  • Onsite arrival and check-in
  • Manage inventory in FSM
  • Part requirements
  • Create a part requirement
  • Copy a part requirement
  • Delete a part requirement
  • Source parts
  • Source part and assign agent
  • Source parts for WOT
  • Pick up an asset
  • Manage transfer orders
  • Consumable and non-consumable models
  • Create a transfer order
  • Move an asset through the transfer process
  • Merge transfer orders
  • Review a task
  • Using rate types and labor rate cards
  • Assign a knowledge article
  • Review and approve time sheets
  • Assign ad-hoc Service Locations
  • Learn about Setting ad-hoc locations
  • Managing workforce
  • Managing territories and agents
  • View favorite territories
  • View territory information in CSP
  • Change map marker
  • Change schedule attributes
  • Move agents between territories
  • Agent availability and calendars
  • Create a work schedule
  • Create calendar schedule
  • Run the Daily Schedule Table
  • Use Emergency Exposure Management
  • View an Emergency diagnostic report
  • Block the calendar
  • Managing agent skills,schedules, and tasks
  • Use agent calendar
  • Agent calendar
  • Allow agents to start traveling before shift
  • Managing agents and tasks from Workforce
  • Change views in Workforce
  • Set a default assignment group on the team calendar
  • Set a default territory on the Team calendar
  • Using the team calendar
  • Managing agents and agent groups
  • View an agent profile
  • Update an agent's profile
  • Create a personal event
  • View personal events
  • View events on the Team calendar when WFO is installed
  • Using the map
  • View agent location and assign tasks to agents
  • View agent location history map
  • Capacity
  • View Capacity Usages
  • Using the Capacity Console
  • View data
  • View territory and demand channel summary
  • Update value and reservation
  • Using Crew operations
  • Assign work order tasks
  • Managing tasks on mobile
  • Add resources to tasks
  • Add resource requirements
  • Change agent's time worked
  • Workforce Optimization
  • Dashboard
  • Scheduling
  • Create a work shift plan
  • Create an on-call shift plan
  • Create a schedule plan
  • Add breaks
  • Publish a schedule plan
  • Track and Manage
  • Monitor schedule adherence
  • Analyze adherence and conformance
  • Add events to the team calendar
  • Teams
  • Coaching
  • Skills Overview
  • Assess quality
  • Manage skills
  • Coaching with Learning
  • Mobile experience
  • Scheduling and dispatching
  • Assigning tasks manually
  • Assigning tasks using Dynamic Scheduling
  • Choose tasks to run
  • Confirmation
  • Add default agent schedule
  • Assigning preferred agents
  • Display debug log
  • Set agent status from the mobile UI
  • Set agent status from the desktop
  • WOT start and end dates
  • Ignoring travel time
  • Access hours
  • Assigning WOTs with defined access hours
  • Assigning tasks from Dispatcher Workspace
  • Using Dispatcher Workspace
  • Customize task and agent cards
  • Enable settings
  • Flag a task
  • Select assignment groups
  • Select territories
  • Search tasks
  • Filter views
  • Search for appropriate agents
  • Refresh Dispatcher Workspace
  • Open tasks from the task list
  • Open tasks from the list in CSM/FSM Configurable Workspace
  • Flag or unflag tasks from the list
  • Open tasks from the form
  • Agent work and schedule status
  • Show or hide off shift agents
  • Time zones
  • Change the time zone
  • Show multiple time zones
  • Hide time zone labels
  • Suggest agents to assign to a WOT
  • Viewing tasks or events on the calendar
  • View a task or event on the calendar
  • View a task or event on the calendar from the map
  • Zoom in or out on the calendar
  • Assign a task
  • Edit multiple tasks
  • Update multiple tasks simultaneously
  • Manage tasks
  • Viewing agents and tasks
  • Run optimization on-demand
  • Limit the map display to tasks or agents
  • Show map overlays in Dispatcher Workspace
  • Viewing an agent's calendar
  • Show and optimize the agent task route
  • Crew operations
  • Create crews
  • Create adhoc crews
  • Create quick crews
  • Viewing crews
  • Search for crews
  • Update requirements for the WOT
  • Search for tasks that need a crew
  • Identify crews and agents for crew tasks
  • View crew tasks
  • Assign tasks
  • Assign an adhoc agent
  • Add crew members
  • Add resource requirement for a task
  • Assign required resources to the task-specific crews
  • Managing ad hoc filters
  • Create new ad hoc filter
  • Create from an existing filter
  • Update a saved filter
  • Delete a saved filter
  • Export a saved filter
  • View agent information
  • Show that an agent is busy with a non-work order event
  • Edit or delete an event
  • Working on scheduled tasks
  • Manage scheduled tasks
  • Determine how overlapping tasks are assigned
  • Using the Sidebar to communicate
  • Managing part requirements
  • Create a part requirement
  • Source parts
  • Temporarily add agents
  • Remove a temporarily added agent
  • Advanced Filtering
  • Personalize your resource view
  • Filter resources
  • Delete an advanced filter
  • Searching in Dispatcher Workspace examples
  • Bundling WOTs
  • Create a WOT bundle
  • Add or remove tasks from a WOT bundle
  • Assign a WOT bundle
  • Change a WOT bundle
  • Change the order of subtasks in a bundle
  • Unbundle a work order task bundle
  • Assigning multi-day tasks to agents
  • Assign multi-day tasks to agents
  • Scheduling and assigning equipment to tasks and crews
  • Assign equipment to a planned crew
  • Assign equipment to a task crew
  • Assign an equipment instance to groups
  • Create a maintenance schedule for an equipment instance
  • Allowing contractors to bid on work orders and tasks
  • Push a request to Field Service Marketplace
  • Respond to a request on Field Service Marketplace
  • Withdraw from a request on Field Service Marketplace
  • Assign a task to a contractor on Field Service Marketplace
  • Use the Response Evaluation Flow
  • View scheduling history of tasks
  • Managing appointments
  • Managing appointments on behalf of a customer
  • Managing appointments from a work order or work order task
  • Select an Appointment window
  • Book
  • Reschedule
  • Cancel
  • Managing appointments in the CSM Configurable Workspace
  • Book
  • Reschedule
  • Cancel
  • Managing appointments as a customer
  • Book an appointment
  • Book an appointment for existing work orders and work order tasks
  • View work order and appointment details
  • Reschedule an appointment
  • Cancel an appointment
  • Customer self service
  • View and add comments to WOTs
  • Track the current location of field service agents
  • Track the current location of agents from email or SMS notifications
  • Collecting agent feedback
  • Preview and sign closed work orders
  • Completing work orders on the web interface
  • Updating task status
  • Execute work order tasks
  • Accept or reject
  • Execute from the agent map
  • Map symbols
  • Agent location
  • Managing tasks
  • Viewing WOT information
  • Customize the display of task information
  • Start work
  • View task information on the classic mobile UI map
  • Pick up an unassigned task
  • Execute from the queue
  • Record an incidental expense
  • Complete a questionnaire
  • Close complete WOT
  • Close incomplete WOT
  • Cancel a WOT
  • View asset usage
  • Track removal of asset
  • Record assets used
  • Track replacement asset
  • Using drop off lists
  • Create drop off list
  • View drop off list
  • Drop off an asset
  • Recording time worked
  • Record time worked manually
  • Pause WOT
  • Review time recorded
  • Modify or delete time worked
  • Review and submit time sheet
  • Create signed PDF summary
  • Contractor Portal
  • Log in for first time
  • Onboard agents
  • Approve or reject onboarding requests
  • View an agent profile on
  • Assign additional managers
  • Offboard agents
  • Work order tasks (WOTs)
  • Assign outsourced WOTs
  • Accept or reject
  • Execute and track
  • View attached knowledge articles
  • Close incomplete WOT
  • Record asset usage
  • Record assets used
  • Record asset removal from task location
  • View task SLAs
  • View sibling tasks
  • Record incidental expenses
  • Complete questionnaires
  • Sign closed work orders
  • Requesting and receiving required parts
  • Create and source a part requirement request
  • Transfer part orders
  • Track part pickups
  • Access stockroom info
  • Managing Smart Assessment in CSM/FSM Configurable Workspace
  • View and complete smart assessments in workspace
  • Completing work on mobile
  • ServiceNow Agent mobile app
  • Time sheets
  • Create a time sheet
  • Add a time card
  • Manage time cards
  • Personal events
  • Create an event
  • View events
  • Edit an event
  • Create a task
  • Prioritizing on ServiceNow Agent
  • Plan your WOTs
  • Assign tasks using Intelligent Task Recommendation
  • Plan your schedule
  • Pick up an unassigned task
  • Optimize a task route
  • Accept or reject a WOT
  • Start work on a WOT
  • Activate dark mode
  • Create a sales opportunity
  • View sales opportunities
  • Complete a questionnaire for a work order task
  • Tracking location
  • Inventory
  • Track inventory
  • Perform asset audit for personal stockrooms
  • Request inventory
  • Accept or reject part requests
  • Picking up parts
  • Request rejected parts
  • Duplicate part request
  • View transfer order lines
  • View schedule and track parts for drop-off
  • Analyze work orders for selected asset
  • Track an asset
  • Register new assets
  • Move defective assets
  • Move excess assets
  • View install base info
  • Equipment
  • Field Service Contractor for mobile
  • Reassign a WOT to yourself
  • Reassign a WOT to an agent
  • Accept or reject a WOT
  • Create work orders for a selected asset
  • View related knowledge articles
  • Enter incidental expenses from WOT
  • View an agent's profile
  • View details screen
  • Track or add WOT info
  • Close complete WOT
  • Close incomplete WOT
  • Pause or resume WOT
  • View recently closed WOTs
  • Sign closed WOTs
  • Request inventory
  • View inventory details
  • Pick up parts
  • Complete questionnaire for a WOT
  • Crew
  • Add to crew
  • Remove or release from crew
  • Edit crew details
  • Push notifications
  • Accept or reject requests
  • View and reply to comments
  • Start a Sidebar discussion
  • Job site maps
  • Linear assets
  • Start work
  • Playbooks
  • Virtual Conferencing
  • Make a call
  • Start a meeting
  • Knowledge articles
  • Working offline
  • Closing tasks
  • Field Service Manager Mobile
  • Manage Field Service agents from Field Service Manager Mobile
  • View the tasks assigned to an agent
  • View all tasks in Field Service Manager Mobile
  • Search in Field Service Manager Mobile
  • Save a task from Field Service Manager Mobile
  • View agent information
  • View agents' agenda in Field Service Manager Mobile
  • View task SLA status
  • View analytics from Field Service Manager Mobile
  • Create a work order task
  • Reassign a task to another agent
  • Filter agents in Field Service Manager Mobile
  • Filter an agent’s tasks in Field Service Manager Mobile
  • View your profile in Field Service Manager Mobile
  • Show that an agent is busy with a non-work order event on Field Service Manager Mobile
  • Delete or edit a non-work order event on Field Service Manager Mobile
  • Analytics and reporting
  • FSM Overview dashboard
  • Monitoring operations
  • FSM dashboard
  • Contractor dashboard
  • Contractor dashboard in the configurable workspace
  • Field Service Territory Capacity Analytics dashboard
  • Scheduling Health dashboard
  • Field Service Safety dashboard
  • Field Service Territory Performance Analytics dashboard
  • View work order trends topics
  • Reference
  • Components installed
  • Tables installed
  • Properties installed
  • Roles installed
  • Script includes installed
  • Advanced configurations
  • Field Service Manager Mobile script includes
  • Client scripts installed
  • Business rules installed
  • Roles required for Field Service Guided Setup
  • Section 508 compliance features
  • WOT fields in Field Service Contractor
  • Components installed with additional plugins
  • Appointment booking components
  • Advanced appointment booking components
  • Time Recording components
  • Signature Pad components
  • Contractor Management components
  • Field Service Marketplace components
  • Customer Experience components
  • Capacity and Reservations components
  • Advanced Capacity and Reservations components
  • Crew Operations components
  • Intelligent Task Recommendations components
  • Service Locations Support components
  • Territory Planning components
  • Advanced Part Sourcing components
  • Template Management components
  • Planned Work Management components
  • Properties installed
  • Workforce Optimization components
  • Task Bundling components
  • Task Bundling fields
  • Quality Management components
  • Agent Efficiency components
  • Smart Assessment components
  • Work Configurations components
  • Demo Work Configuration components
  • Schedule Optimization components
  • Tables installed
  • Objectives and constraints installed
  • Properties installed
  • Schedule Optimization integration user access requirements
  • Schedule Optimization travel estimate providers
  • Intra-day schedule automation flows and subflows
  • Task assignees table for crew members or equipment
  • Calendar event icons in Dispatcher Workspace
  • Map iconography in Dispatcher Workspace
  • Linear Assets Support properties
  • Advanced resource filter tables
  • Data model for denormalized tables
  • Appointment availability settings
  • Learn about task assignment
  • Triggers for work schedule
  • Script includes
  • Now Assist for FSM
  • Explore
  • Configure
  • Skill inputs
  • Configure the Generate closure notes UI action
  • Configure the KB generation skill
  • Customizing a skill
  • Customize a WOT summarization skill
  • Customize a KB generation skill
  • Create an Assistant for FSM
  • Configuring the Create Work Order AI agent
  • Use generative AI skills
  • Generate a WOT summary
  • Generate WOT closure summaries in ServiceNow Agent
  • Generate a knowledge article
  • Summarize a Sidebar discussion
  • Summarize a record on ServiceNow Agent
  • Use conversational search for technician support
  • ServiceNow AI Lens form auto-filler
  • Use agentic AI in FSM
  • Create a work order
  • Create a work order on the ServiceNow Agent mobile app
  • Validate parts
  • Validate parts on the ServiceNow Agent mobile app

Configuring Field Service Quality Management

Field Service Quality Management allows organizations to review work order tasks. It introduces the "Reviewer" role, who can review tasks and provide feedback. Reviewers can close tasks or send tasks back to agents when more information is needed.

Related tasks
  • Review a task
  • Respond to a reviewed work order task
Related reference
  • Field Service Quality Management components
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