Generate work order task closure summaries in ServiceNow Agent

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Generate work order task closure summaries in the ServiceNow Agent app to create detailed notes and close tasks faster.

    Before you begin

    Agents can only generate summaries for the work order tasks that are assigned to them. The work order task must be in the Work in Progress state. Work notes must have at least 200 words to generate a summary.

    For more information on how to close work order tasks, see Close a complete work order task on a mobile device.

    Role required: agent

    Procedure

    1. Navigate to My work.
    2. In the My Tasks section, select the work order task that you want to close.

      My Work tab with work order tasks.

    3. Tap Close Complete.

      Close complete action on Work In Progress task.

    4. Tap the Closure notes field.
    5. Tap Generate closure notes icon. Generate closure notes.

      Generate closure notes action on the Closure summary screen.

    Result

    A closure summary is generated for the work order task. You can edit the summary after it's generated. Because the information in these fields is automatically generated, it’s a good idea to review the text and make sure that it's accurate.