View work order details from incident record using the Mobile Agent application

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View the work order details for the related incident record from your Mobile Agent application.

    Before you begin

    Roles required: wm_agent, sn_change_read

    Procedure

    1. Navigate to the Mobile Agent application.
    2. Tap My Work.
    3. In the My Tasks section, open the task.
    4. In the Details tab, tap Initiated from.
    5. Tap Details to view the incident record details.