Integration with Project Portfolio Management

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Integration with Project Portfolio Management

    The integration between Field Service Management and Project Portfolio Management allows users to link project tasks to work orders, facilitating better management of installation or deployment projects in the field. This connection enables direct creation of work orders from project tasks, enhancing efficiency for field service agents assigned to multiple tasks.

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    Key Features

    • Synchronization: Planned and actual dates, as well as states, are synchronized from project tasks to linked work orders.
    • Work Order Creation: Users can create work orders directly from project tasks via the "Create Work Order" related link.
    • Active Work Orders: Only one work order can be active at a time, but project tasks can have multiple linked work orders.
    • Date Management: Dates are updated in one direction, from project tasks to work orders, and fixed Window start and end dates are based on project task timelines.
    • State Updates: Work order state changes automatically update the linked project task state, and notes are added to track state changes.
    • Plugin Requirements: Requires activation of the Field Service with Project Management plugin, along with associated Field Service Management and PPM Standard plugins.

    Key Outcomes

    By leveraging this integration, ServiceNow customers can expect improved project management capabilities, with streamlined communication between project tasks and work orders. This results in better tracking of project timelines and statuses, ultimately leading to enhanced service delivery and operational efficiency.

    Link project tasks to work orders to assist with managing installation or deployment projects in the field.

    A project can have multiple tasks that are assigned to field service agents. Using the Field Service Management integration with Project Portfolio Management, you can create work orders directly from project tasks. Linking project tasks to work orders in this way:
    • Synchronizes the planned and actual dates between the project task and the work order.
    • Synchronizes the states between the project task and the work order.

    To create a work order from a project task, click the Create Work Order related link on the Project Task form. To view an active linked work order, click the View Work Order related link on the Project Task form. Project tasks can have more than one linked work order, but only one work order can be active at a time.

    Dates

    Dates are synchronized in one direction, from the project task to the linked work order and to any work order tasks.
    • Work order tasks created for a linked work order have fixed Window start and Window end dates that are based on the planned start and end dates of the project task.
    • Updates to project task dates are also updated in the linked work order tasks for tasks that are not in the Work In Progress or Closed states.
    Note:
    Changes to the dates on a work order task do not change the dates on the linked project task.

    States

    State changes are synchronized in one direction, from the work order to the project task.
    • Updating the work order state also updates the state of the linked project task.
    • Updating the state of a project task add a note to the Work Notes field on the linked work order.
    • Closing a work order also closes the project tasks.
    If an update to the state of a project task fails, a note is added to the project task Work notes field about the corresponding work order update. Updates can fail with project tasks that have dependencies.
    Work order and project task states are updated as follows.
    Table 1. Synchronized states of work order and project task
    Work Order State Project Task State
    Work In Progress Work In Progress
    Close Complete Close Complete
    Close Incomplete Close Incomplete
    Canceled Close Skipped

    Plugins

    Activate the Field Service with Project Management plugin (com.snc.wm_ppm) to use this feature. This plugin requires the Field Service Management plugin (com.snc.work_management) and the PPM Standard plugin (com.snc.financial_planning_pmo).