Add a default agent work schedule

Add a default agent schedule so that agents have a schedule assigned to them if their work schedule expires.

Before you begin

Role required: wm_dispatcher

The Allow Dynamic Scheduling to only use work schedule/WFO system property must be set to false before adding a default agent work schedule. Contact your administrator to update this system property. For more information, see Dynamic scheduling system properties.

Procedure

1. Navigate to All > Field Service > Dynamic Scheduling Administration > Configuration.
2. The Work Order Task Dynamic Scheduling Config form opens.
3. Select the Lookup using list icon ().
4. Select a schedule.
5. Select Update.