Create a work order from a change request in the CSM Configurable Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create a work order directly from the change request using the CSM Configurable Workspace.

    Before you begin

    Roles required: itil, wm_admin, and sn_change_write

    About this task

    A change request can accommodate only one work order at a time. You can create another work order for a change request only if an existing work order is canceled.

    Procedure

    1. Log in to the CSM Configurable Workspace.
    2. Click the List icon (List icon.).
    3. In the Lists panel, navigate to Change > All
    4. Open the change request for which you want to create a work order.
    5. Click Create Work Order.

    Result

    A work order is created successfully.