View asset usage

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Field Service Management application tracks the consumable and non-consumable parts that are used or changed during the execution of work order tasks.

    Before you begin

    Role required: wm_agent

    About this task

    The Asset Usages related list on the Work Order Task form displays the assets that are used during the execution of a task and also any existing assets that are removed from the task location.

    Procedure

    1. Navigate to All > Field Service > Agent > Assigned to me.
    2. Open a work order task.
    3. Select the Asset Usages related list.
      The possible statuses of an asset usage are listed in the following table.
      Table 1. Asset usage status settings
      Setting Description
      Used When an agent records the use of an asset, the asset is added to the Asset Usages related list with a status of Used.

      Non-consumable assets are marked as being In Use and assigned to the caller identified on the work order.

      Consumable assets are marked as Consumed.
      Not used When a transfer order line is delivered to an agent, a new asset usage record is created with a status of Not Used.

      If the agent does not use the asset and the work order task is closed, the asset usage record remains Not Used. The asset is marked as In Stock Available in the agent's personal stockroom.
      Removed When an agent records the removal of an asset, the asset is added to the Asset Usages related list with a status of Removed.

      If an asset is removed because it is not working, it should be marked as Defective. If an asset is not faulty, it must be marked as Available.