Access the ServiceNow Agent for Field Service Contractor for mobile application

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Access the Field Service Contractor for mobile application to manage tasks from your phone or other mobile devices.

    Before you begin

    • Ensure that the application and all its associated ServiceNow® Store applications have valid ServiceNow® entitlements. For more information, see Get entitlement for a ServiceNow product or application.
    • Download the Now Mobile Agent application. The application is available on the App Store for iOS platforms, and on the Play Store for Android platforms.
    • The contractor company has provided their instance to the manager and agent to access the Field Service Contractor for mobile application.

    Role required: wm_ext_agent or wm_ext_manager

    Procedure

    1. Open the Now Mobile Agent application and tap the + sign.
    2. Enter the address for the Field Service Contractor for mobile instance using one of the following methods:
      • Enter the address for the instance in the Instance address field.
      • Tap the QR code icon and scan the QR code provided by your administrator.
    3. Provide your username and password.
    4. Tap Login.

    Result

    The Field Service Contractor for mobile application home screen displays.