Customer Experience components

Several types of components are installed with the Customer Experience feature, including properties, tables, and business rules.

Tables

Customer Experience adds the following table.

Table 1. Table installed with the Customer Experience feature

Table	Description
Agent Rating [wm_agent_rating]	Stores the agent rating record.

Properties

Customer Experience adds the following properties.

Table 2. Properties installed with the Customer Experience feature

Property	Description
sn_fsm_customer_ex.work.management.cx.share_agent_details	Updates the geolocation map with the latest location of an agent. Type: true/false Default value: true Location: Field Service > Administration > Properties
sn_fsm_customer_ex.work.management.cx.show_route_on_map	Displays the route taken by an agent on a map. Type: true/false Default value: true Location: Field Service > Administration > Properties Note: If this property is disabled, the map displays a straight line route.

Business rules

Customer Experience adds the following business rules.

Table 3. Business rule installed with the Customer Experience feature

Business rule	Table	Description
Auto assessment business rule	Work Order Task [wm_task]	Triggers an agent feedback survey when a work order task is set to Complete.