Activate Sidebar for the Field Service Mobile Agent application

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can activate the Sidebar for Field Service Management plugin (sn_fsm_sidebar) for Field Service Management if you have the admin role. Activating this plugin enables the Sidebar feature on the Mobile Agent application.

    Before you begin

    Role required: admin

    Note:
    Sidebar is a ServiceNow AI Platform® capability. For more information on configuring Sidebar, see Configuring Sidebar.

    For more information on how Sidebar works, see Exploring Sidebar.

    About this task

    Activating this plugin enables the Sidebar feature on the Mobile Agent application.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Sidebar for Field Service Management plugin (sn_fsm_sidebar) using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.