Field Service Agent Efficiency components

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Several types of components are installed with the Field Service Agent Efficiency feature, including tables, roles, script includes, and business rules.

    Tables

    Field Service Agent Efficiency adds the tables listed in the following table.

    Table 1. Tables installed with Field Service Agent Efficiency
    Table Description
    Agent efficiency determination rule

    sn_agent_effcy_det_rule

    		 Stores information about determination rules and conditions to define the Agent Efficiency criteria for work order tasks.
    Agent efficiency criteria

    sn_agent_effcy_criteria

    		 Stores information about Agent Efficiency criteria and the table to which they are applicable.
    Agent efficiency value

    sn_agent_effcy_value

    		 Stores information about Agent Efficiency for various criteria.

    Roles

    Field Service Agent Efficiency adds the roles listed in the following table.

    Table 2. Roles installed with Field Service Agent Efficiency
    Role Description
    Agent Efficiency Manager

    sn_agent_efficiency_manager

    		 Define and update Agent Efficiency values for agents.
    Agent Efficiency Read

    sn_agent_efficiency_read

    		 View efficiency determination rules, Agent Efficiency criteria, and Agent Efficiency values.
    Agent Efficiency Admin

    sn_agent_efficiency_admin

    		 Create and update Agent Efficiency criteria, efficiency determination rules, and Agent Efficiency values.

    Script Includes

    Field Service Agent Efficiency adds the script includes listed in the following table.

    Table 3. Scrip includes installed with Field Service Agent Efficiency
    Script include Description
    FSMAgentEfficiencyCalculatorImpl Field Service Agent Efficiency calculator implementation for FSMAgentEfficiencyCalculatorExtPnt.
    FSMAgentEfficiencyCalculatorImplSNC Verifies whether Field Service Agent Efficiency has been activated, and calculates and updates work duration based on the Agent Efficiency value.
    FSMAgentEfficiencyConstants Holds constants for Field Service Agent Efficiency.
    FSMAgentEfficiencyUtil Contains a customized script to fetch Field Service Agent Efficiency criteria and values.
    FSMAgentEfficiencyUtilSNC Contains default methods to fetch Field Service Agent Efficiency criteria and values.
    FSMAgentEfficiencyValidatorImpl Validates Field Service Agent Efficiency determination rules, criteria, and values.
    MatchingDimensionAgentEfficiency

    Contains a custom script to rank agents by their efficiency and assign work order tasks for Dynamic Scheduling.

    Business Rules

    Field Service Agent Efficiency adds the business rules listed in the following table.

    Table 4. Business rules installed with Field Service Agent Efficiency
    Business Rule Table Description
    Validate Agent Efficiency Record Agent efficiency value

    [sn_agent_effcy_value]

    		 Validates Field Service Agent Efficiency criteria and values.
    Validate criteria changes Agent efficiency criteria

    [sn_agent_effcy_criteria]

    		 Validates updated Agent Efficiency criterion.
    Validate determination rule changes Agent efficiency determination rule

    [sn_agent_effcy_det_rule]

    		 Validates Agent Efficiency determination rules.