View agent location history map

Access a historical map of field service agents' locations to track and analyze their activities over time.

Before you begin

Role required: wm_agent, wm_manager

About this task

Field service agents have the ability to view and monitor their own location history. Similarly, managers can access and track the location history of the agents they oversee.

Procedure

1. Navigate to Workforce.
   • Managers, navigate to All > Field Service > Manager > Workforce.
   • Agents, navigate to All > Field Service > Agent > Workforce.
2. Select the location history icon on the agent card.
   The Agent Location History Map highlights the agent's tracked locations on the selected date.
3. Select a marker to open a geolocation history record.
   The data record appears with details such as user, location, latitude, longitude, location timestamp, duration, task, and action description from the geolocation history table.

   Note:

   The work order task number appears if the agent activity is a task. You can open the work order task record to view the details.