Activate Intelligent Task Recommendation

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Activate the Intelligent Task Recommendation plugin (com.snc_task_recommendations)) for Field Service Management if you have the admin role.

    Before you begin

    Field Service Intelligent Task Recommendation feature requires the following plugins:
    • Intelligent Task Recommendation (sn_task_recommend): Provides basic task recommendation framework scripts, configurations, and default extension points.
    • Field Service Management Intelligent Task Recommendations (sn_fsm_task_rec): Provides specific implementation and configuration for Field Service Management, which includes default filter constraints, ranking criteria, and Field Service Management extension points.
    Ensure the Field Service Management plugin is activated before you install Field Service Intelligent Task Recommendation. See Activate Field Service Management for more information.

    Role required: admin

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Intelligent Task Recommendation plugin (sn_task_recommend)) using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Optional: If demo data is available and you want to install it, click Load demo data.
      Demo data comprises sample records that describe application features for common use cases. Load demo data when you first install the application on a development or test instance.
    4. Select Install to start the installation process.
      Note:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.