View Capacity Usages information

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View Capacity Usages information to track the capacity used by groups and agents.

    Before you begin

    Role required: wm_admin, wm_manager, and wm_internal_contractor_manager

    Procedure

    1. Navigate to All > Field Service > Capacity Management > Capacity Usages.
    2. The Capacity Usages page provides information about capacity usage.
      Table 1. Capacity Usage Information Table
      Field Description
      Capacity Assignment The assignment table for which the usage is created.
      Reservation rule The reservation rules used when assigning the capacity.
      Agent The name of the agent.

      This field is applicable only if Agent Schedule is selected in the Capacity By field while defining the work load capacity for work order tasks.
      Capacity used Total amount of capacity used.
      Start date Date from which the capacity definition and reservations should be applied.
      End date Date until which the capacity definition and reservations should applied.