Configuring Field Service Virtual Agent Conversations

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Predefined Field Service Virtual Agent chatbot conversations enable field service agents to view their work schedule for the day and update their tasks.

    A conversation topic defines the dialog between the Virtual Agent chatbot and the field service agent so that the agent can accomplish a specific goal.

    Configuration overview

    The steps for configuring Field Service Virtual Agent Conversations are:
    1. Install the Field Service Virtual Agent Conversations application. For more information, see Install Field Service Virtual Agent Conversations.
    2. Publish the predefined Virtual Agent topics. For more information see, Activate required Virtual Agent conversation topics for Field Service Management.
    3. Integrate the NLU model with your Virtual Agent topics. For more information, see Activate Virtual Agent conversations with NLU.
    4. Configure chat in the Now Agent mobile application. For more information, see Enable chat in the Now Mobile Agent application.