Request rejected parts from other stockrooms

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Request parts from other stockrooms that have been rejected by your peer agents.

    Before you begin

    Role required: wm_agent

    About this task

    If your peer agent has rejected your request for a single or multiple parts, the part request will be partially rejected or rejected. You can view the rejected part requests and request them again from other stockrooms.

    Procedure

    1. Open the ServiceNow Agent application.
    2. Tap Inventory.
    3. Tap My requests.
    4. Tap the part request with the state of Rejected or Partially Rejected.
    5. In the Parts tab, tap on the rejected part.
    6. Tap Request again.
    7. In the Request again screen, elect the rejected parts and tap Submit.

    Result

    A part request is created in the Draft state.

    What to do next

    You can source parts for the part request that is created. For more information, see Request inventory.