--- sourceDocument: Brazil Field Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Field Service Management ft:clusterId : - fsm bundleId : - fsm workflow : - Customer and Industry --- # Assigning multi-day tasks to agents # Assigning multi-day tasks to agents {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Assigning multi-day tasks to agents The Field Service multi-day task scheduling capability in ServiceNow enables dispatchers to assign work order tasks that span multiple days or schedule entries to agents or crews. This feature ensures that tasks are scheduled within the defined working hours of resources, accounting for non-working hours such as breaks. It supports both manual and dynamic scheduling through the ServiceNow AI Platform and Dispatcher Workspace. Show full answer Show less ## Key Features * **Multi-day task scheduling:** Allows tasks to be split evenly throughout available work hours across multiple days or weeks, skipping non-working periods. * **Resource-aware scheduling:** Considers agent or crew working hours, breaks, and availability when assigning tasks. * **Automatic calculation of task duration:** Uses the `com.snc.wm.wo.taskwindowdays` property to estimate task end dates based on resource schedules. * **Supports incremental task execution:** Enables technicians to perform tasks over several days with progress tracking until completion. * **Integration with Dispatcher Workspace and AI Platform:** Facilitates both manual and AI-driven scheduling methods. ## Practical Examples * **Single-day scheduling:** A 4-hour task scheduled between 08:00-17:00 excluding a 12:00-13:00 lunch break is assigned from 10:00 to 15:00, respecting break times. * **Multi-day scheduling:** A 20-hour task scheduled across three days with daily work hours from 08:00-17:00 excluding lunch breaks results in task segments allocated evenly across Monday to Wednesday, skipping break times. ## Key Outcomes * Improved accuracy in technician schedules by excluding non-working hours. * Enhanced visibility into incremental task progress across days or weeks. * Efficient management of long-duration work orders through phased task assignments. * Streamlined dispatching process using AI and manual scheduling tools within ServiceNow. With the Field Service multi-day task scheduling capability, you can schedule work-order tasks spanning multiple schedule entries or days. Multi-day task scheduling allows dispatchers to assign work order tasks, spanning across multiple schedule entries to agents or crews within their defined working hours. If they're available throughout the task duration. Task schedulers can split work slots evenly throughout the day after considering the task duration, resource working and non-working hours, and resource availability throughout the task duration. Tasks can be assigned to the same agent or crew for multiple days or weeks by skipping the break and other non-working hours from their schedule. This feature supports manual and dynamic scheduling methods to assign work order tasks to an agent or a crew using ServiceNow AI Platform and Dispatcher Workspace. Field Service Multi-Day Task Scheduling uses the value of the com.snc.wm.wo.task_window_days property to calculate the estimated end date of the task based on the schedule of a selected agent or crew. The following examples illustrate multi-day scheduling. ## Schedule a task within the same day {#multi-day-task-fsm__example_yp2_zyb_zrb} Task duration: four hours, Agent schedule: 08:00- 17:00, Excluded lunch break: 12:00-13:00. The scheduler excludes break hours from the agent's work schedule while scheduling the task. Therefore, the task is scheduled to start at 10:00 and ends at 15:00. the same day, including multiple work schedules of two hours each and pre- and post-break hours of the agent's schedule. ## Schedule a task across multiple days {#multi-day-task-fsm__example_rcf_t1c_zrb} Task duration: 20 hours, Agent schedule: 08:00- 17:00, Excluded lunch break: 12:00- 13:00. The scheduler excludes break hours from the agent's work schedule while scheduling the task. Therefore, the task is scheduled to start on Monday at 10:00 and end on Wednesday at 12:00, including multiple work schedules spanning three days. Each work schedule is estimated for four hours, including pre- and post-break hours of the agent's schedule. ## Example: Multi-Day Infrastructure Repair {#multi-day-task-fsm__section_example_multi_day_infrastructure_repair} A field service organization needs to manage work orders that require multiple days or weeks to complete while keeping technician schedules accurate and progress visible. Field Service multi-day task scheduling automatically calculates task start and end dates based on agent or crew availability, excludes non-working hours, and tracks incremental progress until the work order is fully closed. {#multi-day-task-fsm__table_multi_day_infrastructure_repair_process_flow__entry__3} | Step | Actor | Action | |-|-|-| | 1 | System | Creates work order | | 2 | Dispatcher | Divides tasks into phases | | 3 | System | Schedules tasks across days | | 4 | Technician | Executes tasks incrementally | | 5 | Manager | Tracks progress daily | | 6 | Technician | Completes final phase | | 7 | System | Closes work order | [ ] {#multi-day-task-fsm__table_multi_day_infrastructure_repair_process_flow} **Related tasks** * [Activate Field Service Multi-Day Task Scheduling](https://www.servicenow.com/docs/0jtxcnk7D2f1KmH2xolmQw "Install the Field Service Multi-Day Task Scheduling application to enable scheduling of work order tasks across multiple days. You can activate the Field Service Multi-Day Task Scheduling plugin (com.snc.fsm_multiday_tasks) for Field Service if you have the admin role.") * [Assign multi-day tasks to agents](https://www.servicenow.com/docs/8ZIpoNvn54ql8iIbH6M33w "Assign a work order task that requires multiple schedules or days to complete the job to a field service agent. This capability avoids having to create more than one task for the same job.") * [Assign work order tasks to crews on Dispatcher Workspace](https://www.servicenow.com/docs/8wpURNdE4ZvaSbTHtFf8Fw "Assign crews to a work order task that requires a crew of agents in Dispatcher Workspace.")