---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Run summaries overview

# Reviewing Schedule Optimization results {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
View the results of Schedule Optimization runs to understand how tasks were processed and assigned.

## What happens during an optimization run {#viewing-task-assignments-from-so-runs__section_u1p_q4b_3kc}

During a run, Schedule Optimization processes task and resource data and attempts to assign as many tasks as possible. The system monitors which shifts and technicians were evaluated, and records why certain assignments were or
weren't made. Runs can produce complete assignments, partial results, or errors when tasks can't be scheduled. This detailed tracking helps you understand the optimization decisions and identify configuration adjustments needed.

## Viewing optimization run summaries {#viewing-task-assignments-from-so-runs__section_rbk_w4b_3kc}

The Run Summary module provides a central location to track all optimization activity. Each optimization run is captured in a run summary record that updates as the process progresses through substates such as awaiting details, generating details, or details generated. Each run summary includes:

* Run type: Batch or intraday optimization.
* Applied objectives and constraints.
* Optimization horizon: Start and end dates of the optimization time window.
* Run status and timing.
* Task states showing how each task was processed:
  * Assigned: The task was assigned to a technician.
  * Dropped: The task wasn't considered for optimization
  * Unassigned: The task wasn't assigned to a technician.
  * Unchanged: The task wasn't modified during the optimization run.

  {#viewing-task-assignments-from-so-runs__ul_nck_lpb_3kc}  
  Note:  
  When technicians don't have enough capacity, Schedule Optimization can't assign every task. The run still completes. The unassigned tasks wait for the next optimization run. What happens to a task depends on its state before the run:
  * Task was assigned before the run: Schedule Optimization unassigns the task. The run summary shows the task as Unassigned.
  * Task wasn't assigned before the run: The task stays in the pending dispatch queue unchanged. The run summary shows the task as Unchanged.
  {#viewing-task-assignments-from-so-runs__ul_cp3_4g2_vkc}  
  To resolve unscheduled tasks, do one of the following:
  * Assign the tasks manually.
  * Increase the technicians' work schedule capacity, and then run optimization on demand (if on-demand optimization is configured).
  * Wait for the next optimization run.
  {#viewing-task-assignments-from-so-runs__ul_dp3_4g2_vkc}
* Assignment group or territory states:
  * Optimized: Assignment group or territory was sent to the optimization engine for processing.
  * Error: Assignment group or territory encountered an error during optimization.
  {#viewing-task-assignments-from-so-runs__ul_ock_lpb_3kc}
* Dropped Technicians: Technicians who were not considered for optimization. View individual Run Detail records to see optimization status and resource notes explaining why they were excluded.
* Shifts Considered: All shifts evaluated during the optimization, showing which were optimized or dropped and why.
* Run Summary Shifts: Shift plans and the tasks assigned to them.
* Validation and exception messages.
{#viewing-task-assignments-from-so-runs__ul_vff_lpb_3kc}
**Related concepts**   

* [Configuring Schedule Optimization](https://www.servicenow.com/docs/exLesNSFhvQN507LuH75eA "Use Schedule Optimization to automate task assignment, create efficient schedules, and respond to changing conditions as they occur throughout the day.")
* [Optimizing technician schedules at set intervals](https://www.servicenow.com/docs/FC2DKKmotYsmfsnhKm_93A "Efficiently reassign tasks and maximize productivity by continuously running schedule optimization at selected intervals throughout the day.")  
**Related tasks**   

* [Run optimization for your groups or territories from Dispatcher Workspace](https://www.servicenow.com/docs/wpk_A3CsP9lb6V7xfGZ9JA "Reassign tasks and maximize productivity by running Schedule Optimization on demand when scheduling conditions change.")