Activate an attended configuration record in RPA Hub

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Activate an attended configuration record to enable the UI action that triggers the attended automation on the associated ServiceNow form.

    Before you begin

    Familiarize yourself with Embedded Task Automation concepts. For more information, see Embedded Task Automation (ETA) in RPA Hub.

    Create an attended configuration record. For more information, see Create an attended configuration record in RPA Hub.

    Verify that the attended configuration record is either in Draft state or Inactive state.

    Verify that the RPA developer (sn_rpa_fdn.rpa_developer) is in the Managed by Group list of the associated bot process that is assigned to an Attended Configuration record.

    Role required: sn_rpa_fdn.rpa_release_manager, sn_rpa_fdn.rpa_developer, or sn_rpa_fdn.rpa_admin

    Procedure

    1. Navigate to All > Robotic Process Automation > RPA Hub Workspace.
    2. Select the list icon (List icon.).
    3. Navigate to the Attended Configuration record either from the Attended Configuration menu list or from an attended bot process record's related list.
      OptionAction
      From an Attended Configuration menu list
      1. On the Lists tab, in Build, select Attended Configurations.
      2. Open an attended configuration record.
      From an attended bot process record's related list
      1. On the Lists tab, under Build, select Bot Process.
      2. Open an attended bot process.
      3. On the Attended Configurations tab, select an attended configuration record.
    4. In the form header, select Activate.

    Result

    The corresponding UI action is created on the ServiceNow form. On selecting this UI action, if there are any unsaved changes, the save confirmation dialog box is displayed. Otherwise, corresponding bot process (automation) is triggered. If the UI action isn’t visible, refer to the visibility conditions. For more information, see Conditions for the visibility of UI action (button).