Prepare to run the ServiceNow collector

Create a ServiceNow user and configure permissions before running the collector.

Before you begin

Role required: admin

About this task

The collector uses Basic Authentication with username and password. ServiceNow determines authorization based on roles.

Procedure

1. Log in to the ServiceNow instance.
2. Navigate to All > System Security > Users and Groups > User.
3. Create a new user.
   1. Select New.
   2. Complete the required fields.
   3. Select Save.
4. Set a password for the user.
5. Assign roles to the user.

   Assign these roles:

   • rest_api_explorer
   • admin

   These roles provide read access to the following tables:

   Standard metadata tables:

   • sys_app (System Applications)
   • sys_scope (Application Scopes)
   • sys_db_object (Tables)
   • sys_dictionary (Fields)
   • sys_db_view (Views)
   • sys_db_view_table (View Table Mappings)
   • sys_user (Users - for connection testing)

   Data Fabric tables:

   • sn_df_connector (Data Fabric Connectors)
   • sys_df_connection_metadata (Connection Metadata)
   • sys_df_data_dictionary (Data Dictionary)
   • sys_df_connection_data (Connection Data)
   • sn_df_connection_attributes (Connection Attributes)
   • sys_variable_value (Variable Values)