Dashboard elements
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Summary of Dashboard elements
Dashboard elements in ServiceNow Australia release allow you to visually represent and interact with instance data on dashboards. These elements include various visual objects such as filters, data visualizations, headings, images, lists, and specialized components like Process Mining maps and funnels. Together, these elements help you build comprehensive dashboards to analyze and monitor data effectively without using traditional reports or Performance Analytics widgets, which are not supported on Platform Analytics dashboards.
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Key Features
- Data visualization: Create or use library visualizations to graphically represent current or imported data within dashboards. These replace traditional reports and Performance Analytics widgets on Platform Analytics dashboards.
- Filters and Filter groups: Apply criteria-based filters to dashboard visualizations either on individual tabs or globally across all tabs. Filter groups enable applying multiple filters simultaneously across visualizations.
- Heading and Rich Text: Add structured text with limited formatting for headings or rich text with HTML formatting options including hyperlinks and font customization.
- Image: Embed static or animated images on dashboards for enhanced visual context.
- Process Mining - Map: Visualize process states and transitions to analyze object flow and speed within processes, requiring an active Process Mining project.
- List: Display table records supporting filters and drill-down from visualizations.
- ServiceNow Otto context menu: Enable AI-generated summaries or insights directly from dashboard data for enhanced data understanding.
- Workbench: Integrate Core UI workbench elements in iframes within dashboards, available if enabled via system property.
- Funnels: Show user behavior trends and conversion rates using funnels created in Usage Insights to optimize application processes.
Practical Details
Each element has default size dimensions when placed on the dashboard stage, which can be resized manually:
- Filters default to 6 columns by 3 rows
- Lists, Multipivot, and Indicator Scorecards default to 48 columns by 18 rows
- Other components default to 11 columns by 11 rows
This flexibility allows you to customize dashboard layouts to best fit your data display needs.
Elements refer to the visual objects you can place on a dashboard, including filters.
Dashboards contain a combination of visual elements or funnels to show data. Available elements include Data visualization, Divider, Filter, Filter Group, Heading, Image, List, ServiceNow Otto context menu, Process Mining - Map, Rich Text, Workbench, and Usage Insights funnel.
- Data visualization
- Data visualizations enable you to present a visual representation of current instance data or temporary data that you’ve imported. Data visualizations include visualizations that you create in the dashboard designer and data
visualizations from the library. Important:You cannot place reports or Performance Analytics widgets on a Platform Analytics dashboard. You must create data visualizations instead.
- Filter
- Filters enable users to filter the visualizations on a dashboard based on specified criteria. You can put filters either on the individual tabs or above the tabs so that the filter applies to elements every tab. Filters include both data filters and domain filters. You can create filters in the dashboard designer or select them from the library.
- Filter group
- A set of filters that you can apply simultaneously. Use when you have multiple filters that can apply to multiple visualizations.
- Heading
- Headings provide a place for text at the top of a dashboard or section of a dashboard. Formatting for headings is limited to six heading levels.
You can align headers from the start, end, or center of the allotted space. Select Justify to align the text across the entire allotted space.
- Image
- Image elements hold static or animated images on the dashboard.
- Process Mining - Map
- Map the different states that are part of your process and the transitions between those states. See which states the objects of the process are in and the speed with which they change state. Requires an existing Process Mining project.
- List
- Lists show table records. They support Platform Analytics filters and drilling down from data visualizations by default.
- ServiceNow Otto context menu
- The ServiceNow Otto context menu enables viewers of the dashboard to create AI-generated summaries or insights based on the data in the dashboards or tabs.
- Rich text
- Rich text elements hold text that you can format either as text or as HTML, including font selection, text size, highlighting, and hyperlinks. Note that to edit in HTML markup, you open the HTML editor in the Configuration panel, and select the code tag icon < >.
- Workbench
- The workbench option is available if the property com.snc.pae.workbench_enabled is set to true. Workbench elements are migrated from Core UI in iframes. Choose from existing workbench elements.They can only be created in Core UI and are added to Platform Analytics experience in iframes.
- Funnel
- Dashboards can display funnels that you created in Usage Insights. Funnels can show conversion rates and trends in aggregate user behavior to uncover the reasons behind success or failure of a specific in-application user goal. Investigating a conversion funnel can help you measure and optimize the conversion rates of relevant processes within your application.
Default element dimensions
Each element has a default height and width when you place it on the stage to configure. Select and drag an element's handlebar to resize it.
- Filter
- Six columns by three rows
- List, Multipivot, and Indicator Scorecard visualizations
- 48 columns by 18 rows
- All other components
- 11 columns by 11 rows