Dashboard elements

  • Release version: Australia
  • Updated April 22, 2026
  • 2 minutes to read
  • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Dashboard elements

    Dashboard elements are the visual components you can add to ServiceNow dashboards to display and interact with your data. These elements include a variety of visualizations, filters, text, images, and specialized components like process maps and AI-generated insights. Combining these elements allows you to create comprehensive dashboards tailored to your data analysis and reporting needs.

    Show full answer Show less

    Key Features

    • Data Visualization: Create visual representations of current or imported data directly in the dashboard designer or from the visualization library. Note that traditional reports or Performance Analytics widgets are not supported on Platform Analytics dashboards; use data visualizations instead.
    • Filters and Filter Groups: Apply filters to control which data is shown on dashboard elements. Filters can be placed on individual tabs or globally above tabs. Filter groups allow multiple filters to be applied simultaneously across various visualizations.
    • Headings: Add text headings with six levels of formatting and flexible alignment options to structure your dashboard content.
    • Images: Include static or animated images to enrich dashboard presentation.
    • Process Mining - Map: Visualize process states and transitions, monitor object statuses, and track state change speeds. Requires an existing Process Mining project.
    • Lists: Display table records supporting Platform Analytics filters and enable drill-down from visualizations.
    • Now Assist Context Menu: Allows dashboard viewers to generate AI-powered summaries or insights based on dashboard data.
    • Rich Text: Add formatted text or HTML content with customizable fonts, sizes, highlighting, and hyperlinks. HTML editing is available via the Configuration panel.
    • Workbench: Embed elements from Core UI within iframes on dashboards. Requires enabling the com.snc.pae.workbenchenabled property.
    • Funnels: Display Usage Insights funnels to analyze user behavior, conversion rates, and trends related to application goals, helping optimize relevant processes.

    Practical Details

    Each dashboard element has default size dimensions when placed, which you can resize by dragging. Common dimensions include:

    • Filters: 6 columns by 3 rows
    • List, Multipivot, Indicator Scorecard visualizations: 48 columns by 18 rows
    • Other components: 11 columns by 11 rows

    This flexibility allows you to design dashboards that fit your data and user interface requirements effectively.

    Elements refer to the visual objects you can place on a dashboard, including filters.

    Dashboards contain a combination of visual elements or funnels to show data. Available elements include Data visualization, Divider, Filter, Filter Group, Heading, Image, List, Now Assist Context Menu, Process Mining - Map, Rich Text, Workbench, and Usage Insights funnel.
    Add new element menu showing filter group, heading, image, list, Now Assist Context Menu, Process Mining Map, Rich text, and Usage Insights Funnel. Not shown: Data visualization, divider, Filter, Workbench
    Data visualization
    Data visualizations enable you to present a visual representation of current instance data or temporary data that you’ve imported. Data visualizations include visualizations that you create in the dashboard designer and data visualizations from the library.
    Important:
    You cannot place reports or Performance Analytics widgets on a Platform Analytics dashboard. You must create data visualizations instead.
    Filter
    Filters enable users to filter the visualizations on a dashboard based on specified criteria. You can put filters either on the individual tabs or above the tabs so that the filter applies to elements every tab. Filters include both data filters and domain filters. You can create filters in the dashboard designer or select them from the library.
    Filter group
    A set of filters that you can apply simultaneously. Use when you have multiple filters that can apply to multiple visualizations.
    Heading
    Headings provide a place for text at the top of a dashboard or section of a dashboard. Formatting for headings is limited to six heading levels.

    You can align headers from the start, end, or center of the allotted space. Select Justify to align the text across the entire allotted space.

    Image
    Image elements hold static or animated images on the dashboard.
    Process Mining - Map
    Map the different states that are part of your process and the transitions between those states. See which states the objects of the process are in and the speed with which they change state. Requires an existing Process Mining project.
    List
    Lists show table records. They support Platform Analytics filters and drilling down from data visualizations by default.
    Now Assist Context Menu
    The Now Assist Context Menu enables viewers of the dashboard to create AI-generated summaries or insights based on the data in the dashboards or tabs.
    Rich text
    Rich text elements hold text that you can format either as text or as HTML, including font selection, text size, highlighting, and hyperlinks. Note that to edit in HTML markup, you open the HTML editor in the Configuration panel, and select the code tag icon < >.
    Workbench
    The workbench option is available if the property com.snc.pae.workbench_enabled is set to true. Workbench elements are migrated from Core UI in iframes. Choose from existing workbench elements.They can only be created in Core UI and are added to Platform Analytics experience in iframes.
    Funnel
    Dashboards can display funnels that you created in Usage Insights. Funnels can show conversion rates and trends in aggregate user behavior to uncover the reasons behind success or failure of a specific in-application user goal. Investigating a conversion funnel can help you measure and optimize the conversion rates of relevant processes within your application.

    Default element dimensions

    Each element has a default height and width when you place it on the stage to configure. Select and drag an element's handlebar to resize it.
    Filter
    Six columns by three rows
    List, Multipivot, and Indicator Scorecard visualizations
    48 columns by 18 rows
    All other components
    11 columns by 11 rows