Use AI to explore data with AI Data Explorer

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Use AI to explore data with AI Data Explorer

    AI Data Explorer is an AI-powered tool designed to deliver instant insights and facilitate deep data exploration within your ServiceNow instance. It enables users to ask quick questions, receive tailored recommendations, and collaborate with AI and colleagues for comprehensive, ongoing data analysis. This tool helps you create and share data visualizations to enhance decision-making and teamwork.

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    Configuration and Usage

    To use AI Data Explorer, you must enable it along with its supplementary AI skills on your ServiceNow instance. Once configured, you can launch AI Data Explorer, interact with it by asking questions, and generate visualizations based on your data. These insights can be shared easily with other users to promote collaboration.

    Availability and Restrictions

    • Some AI model providers and features may not be available for customers with in-country SKUs or in regulated environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted setups, or other restricted markets.
    • Region-specific availability applies, and customers should monitor updates in future releases to stay informed about access to AI products and skills.
    • Regulated Markets have specific limitations on AI products and skills, detailed in ServiceNow’s knowledge base articles.

    AI Limitations and Responsible Use

    As AI Data Explorer uses evolving AI and machine learning technologies, the outputs may sometimes be incomplete, inaccurate, or inappropriate for certain use cases. Customers are responsible for validating results and applying human oversight, especially in critical domains like healthcare, finance, legal, security, or infrastructure. Reliance solely on AI-generated content for important decisions is discouraged. Users must comply with ServiceNow's AI Acceptable Use Policy.

    Data Processing and Collection

    • Data used by AI Data Explorer is transferred from your ServiceNow instance to a centralized ServiceNow environment, which may involve third-party cloud providers such as Microsoft Azure.
    • ServiceNow manages this data according to strict internal policies and compliance standards.
    • The application collects inputs, outputs, and user edits to improve AI models and products, and may gather data from tables and indicators (e.g., Incident table data) to generate analytics.
    • Customers have the option to opt out of data collection at any time, with instructions available in the Now Assist documentation.

    AI Data Explorer is your AI-companion for instant insights and deep data explorations. Ask quick questions, receive tailored recommendations, and collaborate with AI and your colleagues to build long-term analysis.

    See how to launch AI Data Explorer, ask questions in an exploration, and share the resulting insights with other users.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information from tables and indicators that will be used to generate analytics. For example, information from the Incident table or the Number of open incidents indicator could be collected for requests for incident data visualizations. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.