Use AI to explore dashboards with Dashboard Summary

  • Release version: Australia
  • Updated July 29, 2026
  • 2 minutes to read
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    Summary of Use AI to explore dashboards with Dashboard Summary

    The Dashboard Summary is an AI-powered feature within the Now Assist application that provides instant insights into Platform Analytics dashboards. It helps users quickly understand their data and identify meaningful patterns to support informed decision-making. This tool is designed to enhance your analytics experience by delivering concise summaries of dashboard content.

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    Key Features

    • AI-Driven Insights: Leverages artificial intelligence to analyze dashboard data and generate summaries that highlight key trends and patterns.
    • Integration with Now Assist: Available with any Now Assist application, enabling seamless access to AI capabilities across your ServiceNow environment.
    • Platform Analytics Compatibility: Works with Platform Analytics experience Bundle v8.4 or later, requiring Australia Patch 3.
    • Configurable: Requires enabling the ServiceNow Otto context menu and supplementary skills on your instance for full functionality.

    Important Considerations

    • Data Center and Regional Availability: Some AI model providers and features may not be available in certain regions or data centers, including FedRAMP, NSC DOD IL5, Australia IRAP-Protected environments, and regulated markets. Availability updates should be reviewed regularly.
    • AI Limitations: AI-generated outputs may not always be accurate or fully appropriate. Customers must evaluate results carefully, apply human oversight, and avoid relying solely on AI for critical decisions, especially in sensitive fields such as healthcare, finance, or security.
    • Data Processing and Privacy: Data from your ServiceNow instance may be transferred to centralized ServiceNow environments or third-party cloud providers like Microsoft Azure, following ServiceNow’s internal policies and compliance standards.
    • Data Collection and Improvement: Inputs, outputs, and edits from this application are collected by ServiceNow to enhance AI models and technologies. Customers can opt out of this data collection at any time via the Now Assist Opt-Out option.

    Practical Use for ServiceNow Customers

    By enabling the Dashboard Summary feature, you can empower your teams to gain rapid, AI-fueled insights from complex analytics dashboards without manual analysis. This accelerates decision-making processes and boosts data-driven outcomes. Ensure you meet the prerequisites and are aware of the regional and compliance restrictions to maximize the value of this feature while maintaining governance and data privacy standards.

    The Dashboard Summary is your AI companion for instant insight into Platform Analytics dashboard content to help users understand their data and uncover meaningful patters for decision making. The Dashboard summary is available with any Now Assist application.

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    Requirements;
    • Australia Patch 3
    • Any Now Assist application
    • Platform Analytics experience Bundle v8.4 store application.
    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information from tables and indicators that will be used to generate analytics. For example, information from the Incident table or the Number of open incidents indicator could be collected for requests for incident data visualizations. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.