Use AI to explore dashboards with Dashboard Summary

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Use AI to explore dashboards with Dashboard Summary

    The Dashboard Summary is an AI-powered feature within the Now Assist applications that provides instant insights into Platform Analytics dashboards. It helps users quickly understand their data and identify meaningful patterns to support informed decision-making. This feature is included with any Now Assist application and is designed to enhance the analytics experience on the ServiceNow platform.

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    Requirements

    • ServiceNow Australia Release Patch 3 or later
    • Any Now Assist application
    • Platform Analytics Experience Bundle version 8.4

    Configuration and Use

    • Enable the Now Assist context menu and supplementary skills on your ServiceNow instance to activate the Dashboard Summary.
    • Use the Dashboard Summary to explore dashboard content interactively, gaining AI-driven summaries and insights.

    Important Considerations

    • Availability of model providers varies by geographic region and data center compliance, with some Now Assist features unavailable in specific environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted setups, and regulated markets.
    • Check the ServiceNow Knowledge Base articles (KB1584492, KB0743854, KB2593939) for the latest updates on feature availability and regional restrictions.

    AI Limitations and Responsibilities

    This AI application uses machine learning to generate predictions based on data patterns but may not always produce fully accurate or appropriate results. It is the customer's responsibility to:

    • Test and validate AI outputs for accuracy and suitability to their specific use cases.
    • Maintain human oversight when using AI-generated insights, especially in sensitive areas such as healthcare, finance, legal, security, and infrastructure.
    • Comply with ServiceNow's AI Acceptable Use Policy.

    Data Processing and Collection

    To provide AI capabilities, data from customer instances is transferred to centralized ServiceNow environments, which may be located in different regions or use third-party cloud providers like Microsoft Azure. Data handling complies with ServiceNow’s internal policies and CORE Compliance Portal guidelines.

    ServiceNow collects inputs, outputs, and edits made through the Dashboard Summary to improve AI products and technologies. Analytics data may include information from tables such as Incident or relevant indicators. Customers have the option to opt out of data collection at any time through the Now Assist Opt-Out page.

    The Dashboard Summary is your AI companion for instant insight into Platform Analytics dashboard content to help users understand their data and uncover meaningful patters for decision making. The Dashboard summary is available with any Now Assist application.

    Get started

    Requirements;
    • Australia Patch 3
    • Any Now Assist application
    • Platform Analytics experience Bundle v8.4 store application.
    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information from tables that will be used to generate analytics. For example, information from the Incident table could be collected for requests for incident data visualizations. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.