Use AI to explore data with AI Data Explorer
Summarize
Summary of Use AI to explore data with AI Data Explorer
AI Data Explorer is an AI-powered tool within ServiceNow that enables users to quickly derive insights and perform deep data explorations. It allows users to ask questions, receive tailored recommendations, create visualizations, and collaborate with colleagues to enhance data analysis efforts.
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Key Features
- Instant Insights: Users can ask quick questions and obtain AI-generated answers to better understand their data.
- Data Visualizations: The tool supports creation and sharing of visual data representations to facilitate collaborative analysis.
- Collaboration: Insights and visualizations can be shared with other users to support team-based data exploration.
- Configuration: Admins can enable AI Data Explorer and configure supplementary AI skills for their ServiceNow instance.
- Role and Domain Support: The product supports role-based access, relevant tables, and domain separation for secure data handling.
Important Considerations for ServiceNow Customers
- Availability Restrictions: Certain AI model providers and Now Assist features may not be available for customers in specific regions, data center classifications (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected), or regulated markets. Customers should consult relevant knowledge base articles to confirm availability.
- AI Limitations: As AI and machine learning are evolving, outputs may not always be fully accurate or appropriate. Customers are responsible for validating AI-generated results and applying human oversight, especially when used in sensitive domains such as healthcare, finance, or security.
- Data Processing and Privacy: Data used by AI Data Explorer is transferred from customer instances to centralized ServiceNow environments and possibly third-party cloud providers like Microsoft Azure, governed by ServiceNow’s internal policies and compliance standards.
- Data Collection and Opt-Out: Inputs, outputs, and edits are collected to improve ServiceNow’s AI technologies. Customers can opt out of data collection through the Now Assist Opt-Out process as documented by ServiceNow.
Practical Implications
ServiceNow customers leveraging AI Data Explorer can expect enhanced data exploration capabilities that improve decision-making and analytics productivity. However, customers must be aware of AI limitations, geographic and regulatory restrictions, and data handling policies to ensure compliance and appropriate use within their environments.
AI Data Explorer is your AI-companion for instant insights and deep data explorations. Ask quick questions, receive tailored recommendations, and collaborate with AI and your colleagues to build long-term analysis.
See how to launch AI Data Explorer, ask questions in an exploration, and share the resulting insights with other users.
Get started
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- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information from tables that will be used to generate analytics. For example, information from the Incident table could be collected for requests for incident data visualizations. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.