Using other Now Assist applications and features from Now Assist Center

  • Release version: Zurich
  • Updated March 13, 2026
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    Summary of Using other Now Assist applications and features from Now Assist Center

    Now Assist Center is a unified administration workspace designed to help ServiceNow customers configure and manage various AI capabilities within their instance. It consolidates multiple Now Assist applications into a single, guided, conversational environment, streamlining access and administration.

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    Accessing Now Assist Applications and Features

    Within Now Assist Center, you can easily navigate to and utilize a range of Now Assist applications and features located on dedicated pages or sections. These include:

    • AI Agent Advisor: Accessible from the Now Assist Center home page, Automation opportunities page, and Resolution Steps page. It helps identify automation opportunities and support resolution steps.
    • Assistant Designer and Asset Library: Found on the Asset inventory page, allowing you to manage assets and design assistants.
    • Now Assist Admin Console - Experiences: Located on the Admin page under Now Assist Experiences, enabling configuration of AI experiences.
    • Now Assist Admin Console - Performance: Available on the Monitor page under the Skills tab for analyzing AI asset usage and performance.
    • Now Assist Admin Console - Settings: Found on the Admin page for managing general admin settings.
    • Now Assist Admin Console - Now Assist Guardian: Accessible on the Admin page to manage features that detect offensive content, prompt injections, and sensitive topics in generative AI interactions.
    • Now Assist Data Kit: Available on the Data page for data management related to AI capabilities.
    • Now Assist Readiness Evaluation: Located in the AI Readiness section of the home page, AI readiness page, and assessment details page to evaluate your instance’s readiness for AI deployment.

    Practical Use and Benefits

    Using the Now Assist Center, you can:

    • Manage all AI-related administration tasks from a single workspace, improving efficiency and oversight.
    • Access guided, conversational interfaces that simplify complex AI configuration and monitoring tasks.
    • Leverage Now Assist Guardian to maintain AI interaction quality by detecting problematic content or security risks.
    • Monitor AI asset performance to optimize usage and impact.
    • Evaluate and prepare your instance for AI readiness, ensuring successful AI adoption.

    Next Steps

    ServiceNow customers can explore the individual Now Assist applications within the Now Assist Center to tailor AI capabilities to their organizational needs. Key starting points include using the AI Agent Advisor for automation insights, managing assets in the Asset Library, and configuring experiences and governance through the Admin console features.

    Access other Now Assist applications within the Now Assist Center workspace to configure and manage AI capabilities on your instance.

    Now Assist Center is a unified administration workspace that consolidates the various Now Assist applications into a single, guided, conversational environment.

    The following table lists the locations in Now Assist Center where you can access other Now Assist applications and use them within the workspace.
    Table 1. Now Assist applications and features in Now Assist Center
    Now Assist application/feature Location in Now Assist Center

    AI Agent Advisor

    See AI Agent Advisor.

    AI Agent Advisor section of the Now Assist Center home page, Automation opportunities page, and Resolution Steps page

    Navigate to Now Assist Center > Home and view the AI Agent Advisor section.

    For more information, see Using AI Agent Advisor in Now Assist Center.

    Assistant Designer, Asset Library

    See Assistant Designer Asset library.

    Asset inventory page.

    Navigate to Now Assist Center > Asset inventory.

    For more information, see Using the asset inventory in Now Assist Center.

    Now Assist Admin console, Experiences

    See Now Assist Experiences.

    Admin page

    Navigate to Now Assist Center > Admin and select one of the options under Now Assist Experiences.

    For more information, see Using Now Assist Admin console features in Now Assist Center.

    Now Assist Admin console, Performance

    See Analyzing Now Assist performance.

    Analytics page

    Navigate to Now Assist Center > Monitor and select the Skills tab.

    For more information, see View AI assets usage and performance in Now Assist Center.

    Now Assist Admin console, Settings

    See Now Assist Admin Settings.

    Admin page

    Navigate to Now Assist Center > Admin.

    For more information, see Using Now Assist Admin console features in Now Assist Center.

    Now Assist Admin console, Now Assist Guardian

    See Now Assist Guardian.

    Admin page

    Navigate to Now Assist Center > Admin and select one of the options under Now Assist Guardian.

    For more information, see Use Now Assist Guardian features in Now Assist Center.

    Now Assist Data Kit

    See Now Assist Data Kit.

    Data page

    Navigate to Now Assist Center > Data.

    For more information, see Use Now Assist Data Kit features in Now Assist Center.

    Now Assist Readiness Evaluation

    See Now Assist Readiness Evaluation.

    AI Readiness section of the Now Assist Center home page, AI readiness page, and assessment details page

    Navigate to Now Assist Center > AI readiness.

    For more information, see Using Now Assist Readiness Evaluation in Now Assist Center.