AI Data Kit

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of AI Data Kit

    ServiceNow® AI Data Kit enables customers to add curated datasets to a data catalog, which integrates with the ServiceNow SDK to facilitate AI skill development and evaluation. This capability supports creating custom datasets that enhance AI-driven applications within the ServiceNow platform.

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    Key Features

    • Dataset Creation: Allows building and adding datasets to data collections, improving AI model training and performance.
    • Configuration: Provides configuration options for prompts and AI skills, streamlining customization and integration.
    • Reference and Support: Includes documentation, community resources, and known error portals to assist customers in troubleshooting and optimizing use.
    • Compliance and Availability: Some AI Data Kit features may have limited availability in specific regions or restricted environments (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted instances). Customers should verify feature availability based on their deployment environment.

    Important Considerations

    • AI Limitations: AI Data Kit uses machine learning models that may not always produce fully accurate or appropriate outputs. Customers are responsible for validating AI-generated content, employing human oversight, and ensuring outputs are suitable for their specific use cases, particularly in sensitive domains such as healthcare, finance, or security.
    • Data Processing: Data used by AI Data Kit may be transferred from customers’ instances to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure), following ServiceNow’s internal data handling policies.
    • Data Collection and Privacy: ServiceNow collects input and output data from AI Data Kit to improve AI models and products. Customers have the option to opt out of data collection at any time.
    • Acceptable Use: Use of AI Data Kit is subject to ServiceNow’s AI Acceptable Use Policy, which customers must adhere to.

    Use ServiceNow®AI Data Kit to add datasets to a data catalog. The curated data works with ServiceNow SDK to enable the AI skill development and evaluation.

    Get started

    AI Data KitAI Data Kit
    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.
    Important:
    Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.