AI Experiences Release version: Zurich Updated November 6, 2025 1 minute to readExplore ServiceNow Otto panel and ServiceNow Otto context menu under the AI Experiences tab of AI Admin Hub. ServiceNow Otto panelWith the ServiceNow Otto panel, you can get assistance from AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.ServiceNow Otto context menuThe ServiceNow Otto context menu uses generative AI to help agents summarize, create, and edit written content, thus streamlining their writing tasks.
AI Experiences Release version: Zurich Updated November 6, 2025 1 minute to readExplore ServiceNow Otto panel and ServiceNow Otto context menu under the AI Experiences tab of AI Admin Hub. ServiceNow Otto panelWith the ServiceNow Otto panel, you can get assistance from AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.ServiceNow Otto context menuThe ServiceNow Otto context menu uses generative AI to help agents summarize, create, and edit written content, thus streamlining their writing tasks.