| Impact |
Skill |
Outcome summarization |
December 11, 2025 |
| Now Assist for Accounts Payable Operations (APO) |
Skill |
Invoice case summarization |
December 11, 2025 |
| Purchase order summarization |
December 11, 2025 |
| Now Assist for Customer Service Management (CSM) |
Agent |
AI voice |
March 12, 2026 |
| Update case AI voice |
June 11, 2026 |
| Now Assist for Configuration Management Database (CMDB) |
Skill |
Configuration item (CI) summarization |
December 11, 2025 |
| Manage duplicate CIs |
December 11, 2025 |
| Service Graph Connector diagnosis |
December 11, 2025 |
| Agentic workflow |
Search CMDB |
December 11, 2025 |
|
Skill |
Spoke generation |
December 11, 2025 |
| Playbook summarization |
June 11, 2026 |
| Now Assist for Employee Experience |
Skill |
Case summarization for approvals |
March 12, 2026 |
| Requested item summarization for approvals |
March 12, 2026 |
| Request summarization for approvals |
March 12, 2026 |
| Now Assist for Enterprise Architecture (EA) |
Skill |
ADR DOC actions |
December 11, 2025 |
| ADR DOC summarization |
December 11, 2025 |
| Business application insights |
December 11, 2025 |
| Diagram change analysis |
December 11, 2025 |
| Refine text |
December 11, 2025 |
| Now Assist for Operational Sustainability Management |
Skill |
Extract data from utility invoices |
December 11, 2025 |
| Now Assist for Hardware Asset Management (HAM) |
Skill |
Generate hardware asset insights |
March 12, 2026 |
| Agentic workflow |
Help repair hardware assets |
December 11, 2025 |
| Agent |
User resolution mapping agent |
December 11, 2025 |
| Now Assist for Health and Safety |
Skill |
Incident summarization |
December 11, 2025 |
| Agentic workflow |
Health safety incident patterns assistant agentic workflow |
March 12, 2026 |
| Now Assist for HR Service Delivery (HRSD) |
Skill |
Case summarization |
March 12, 2026 |
| Chat reply recommendation |
March 12, 2026 |
| Chat summarization |
March 12, 2026 |
| Email reply recommendation |
March 12, 2026 |
| Resolution notes generation |
March 12, 2026 |
| Sentiment analysis |
March 12, 2026 |
| Sidebar discussion summarization |
March 12, 2026 |
| Now Assist for Integrated Risk Management (IRM) |
Skill |
Common control objective creation |
December 11, 2025 |
| Control objective impact analyzer |
December 11, 2025 |
| Issue summarization |
December 11, 2025 |
| Recommendation of similar control objectives |
December 11, 2025 |
| Regulatory alert summarization |
December 11, 2025 |
| Regulatory alert impacted citations |
December 11, 2025 |
| Regulatory alert impacted control objectives |
December 11, 2025 |
| Regulatory alert impacted controls |
December 11, 2025 |
| Regulatory alert impacted policies |
December 11, 2025 |
| Risk assessment summarization |
December 11, 2025 |
| Risk event summarization |
December 11, 2025 |
| Agentic workflow |
Get regulatory analysis |
December 11, 2025 |
| Generate regulatory action plans |
December 11, 2025 |
| Suggest potential risks |
December 11, 2025 |
| Optimize issue resolution |
June 11, 2026 |
| Agent |
Control objective change agent |
December 11, 2025 |
| Regulatory change task planning agent |
December 11, 2025 |
| Report an issue |
June 11, 2026 |
| Risk suggestion AI agent |
December 11, 2025 |
| Now Assist for IT Operations Management (ITOM) |
Skill |
Analyze service health |
March 12, 2026 |
| Analyze service observability dashboard |
March 12, 2026 |
| Alert analysis |
January 20, 2026 |
| Alert investigation |
January 20, 2026 |
| Service Mapping candidate |
January 20, 2026 |
| Service Mapping candidates Impact |
January 20, 2026 |
| Agentic workflow |
Manage alerts autonomously |
January 20, 2026 |
| Analyze alert impact |
June 11, 2026 |
| Agent |
Service level objective (SLO) creator |
March 12, 2026 |
| Datadog APM MCP Server |
June 11, 2026 |
| Dynatrace MCP Server |
June 11, 2026 |
| Kentik analysis |
June 11, 2026 |
| New Relic MCP Server |
June 11, 2026 |
| Prometheus API |
June 11, 2026 |
| Splunk MCP Server |
June 11, 2026 |
| Now Assist for IT Service Management (ITSM) |
Skill |
Change request summarization |
December 11, 2025 |
| Chat reply recommendation |
March 12, 2026 |
| Chat summarization |
December 11, 2025 |
| Incident summarization |
December 11, 2025 |
| Investigate boot time issues |
March 12, 2026 |
| Investigate Zoom call quality issues |
March 12, 2026 |
| KB generation |
March 12, 2026 |
| Resolution notes generation |
March 12, 2026 |
| Summarize a change request |
January 20, 2026 |
| Summarize a chat conversation |
January 20, 2026 |
| Summarize an incident |
January 20, 2026 |
| Agentic workflow |
Incident assist |
April 09, 2026 |
| Now Assist for Legal Service Delivery (LSD) |
Skill |
Legal matter summarization |
December 11, 2025 |
| Legal request summarization |
December 11, 2025 |
| Agentic workflow |
Triage legal requests |
December 11, 2025 |
| Now Assist for Operational Technology Manager (OTM) |
Agentic workflow |
Import OT device spreadsheet into OT CMDB |
December 11, 2025 |
| Now Assist for Operational Technology Manager (OTM) |
Skill |
Search for a related record |
December 11, 2025 |
| Now Assist for Operational Technology Service Management (OTSM) |
Skill |
OT incident summarization |
March 12, 2026 |
| OT resolution notes generation |
March 12, 2026 |
| Agentic workflow |
Generate OT KB articles agentic workflow |
March 12, 2026 |
| Now Assist for Privacy Management |
Skill |
Common control objective creation |
December 11, 2025 |
| Control objective impact analyzer |
December 11, 2025 |
| Recommendation of similar control objectives |
December 11, 2025 |
| Risk assessment summary |
December 11, 2025 |
| Purchase Order Management |
Agentic workflow |
Define PO exception mitigation strategy |
March 12, 2026 |
| Email Intent to Action |
March 12, 2026 |
| Now Assist for Security Incident Response |
Skill |
Correlation insights generation |
December 11, 2025 |
| Post-incident analysis |
December 11, 2025 |
| Resolution notes generation |
December 11, 2025 |
| Security incident quality assessment |
December 11, 2025 |
| Security incident recommended actions |
December 11, 2025 |
| Security incident summarization |
December 11, 2025 |
| Natural Language Condition Evaluator |
March 12, 2026 |
| Agentic workflow |
Analyze security operations metrics |
March 12, 2026 |
| Close security incident |
March 12, 2026 |
| Generate SIR shift handover report |
March 12, 2026 |
| Resolve security incident |
March 12, 2026 |
| Agent |
Endpoint Detection and Response AI agent |
March 12, 2026 |
| Exchange online integration handling AI agent |
March 12, 2026 |
| Observable analysis AI agent |
March 12, 2026 |
| Security incident resolution AI agent |
March 12, 2026 |
| Security incident wrap up generator AI agent |
March 12, 2026 |
| Security incident activities handling AI agent |
March 12, 2026 |
| Security incident shift handover |
March 12, 2026 |
| Security incident retrieval |
March 12, 2026 |
| Security metrics analysis |
March 12, 2026 |
| Now Assist for Software Asset Management (SAM) |
Skill |
Publisher compliance summarization |
December 11, 2025 |
| Product compliance summarization |
December 11, 2025 |
| Recommended actions |
December 11, 2025 |
| SaaS user resolution |
December 11, 2025 |
| Error log summarization |
April 09, 2026 |
| Error resolution recommendation |
April 09, 2026 |
| Contract entitlement data extraction |
April 09, 2026 |
| Product match reviewer |
June 11, 2026 |
| Software normalization |
June 11, 2026 |
| Agentic workflow |
Reclamation rule creation |
December 11, 2025 |
| Removal candidate evaluation |
December 11, 2025 |
| Now Assist for Strategic Portfolio Management (SPM) |
Skill |
EAP doc summarization |
December 11, 2025 |
| Feedback summarization |
December 11, 2025 |
| Identify similar records |
December 11, 2025 |
| Multi feedback summarization |
December 11, 2025 |
| Planning item doc summarization |
December 11, 2025 |
| Project doc summarization |
December 11, 2025 |
| Project insights generation |
December 11, 2025 |
| Refine records |
December 11, 2025 |
| Target generation |
December 11, 2025 |
| Agentic workflow |
Create stories |
December 11, 2025 |
| Monitor project tasks |
December 11, 2025 |
| Now Assist for Sourcing and Procurement Operations (SPO) |
Skill |
Negotiation summarization |
December 11, 2025 |
| Procurement case summarization |
December 11, 2025 |
| Purchase requisition summarization |
December 11, 2025 |
| Sourcing event summarization |
December 11, 2025 |
| Sourcing request summarization |
December 11, 2025 |
| Now Assist for Supplier Lifecycle Operations (SLO) |
Skill |
Supplier case summarization |
December 11, 2025 |
| Supplier performance summarization |
March 12, 2026 |
| Now Assist for Third-party Risk Management (TPRM) |
Skill |
TPRM issue summarization |
December 11, 2025 |
| Now Assist for Vulnerability Response |
Skill |
Generate remediation assistance |
December 11, 2025 |
| Now Assist recommendation |
December 11, 2025 |
| SEM insights |
December 11, 2025 |
| SPC setup connector |
December 11, 2025 |
| Suggest vulnerability solutions |
December 11, 2025 |
| Vulnerable item deduplication |
December 11, 2025 |
| Now Assist for Workplace Service Delivery (WSD) |
Skill |
Workplace case summarization |
March 12, 2026 |
|
Skill |
ERP data discovery |
December 11, 2025 |
| ERP data query |
December 11, 2025 |
| Now Assist in Contract Management |
Skill |
Contracts query enhancer |
December 11, 2025 |
| Duration to days converter |
December 11, 2025 |
| Search contract with contextual input |
December 11, 2025 |
| Conversational contract search and insights |
March 12, 2026 |
| Now Assist in Platform Analytics |
Skill |
Analytics follow-up generation |
December 11, 2025 |
| Analytics hidden insights generation |
December 11, 2025 |
| Analytics insights generation |
December 11, 2025 |
| Analytics query generation |
December 11, 2025 |
| Dashboard and visualization export |
January 20, 2026 |
| Now Assist Platform |
Skill |
Requester approval checklist |
February 5, 2026 |
| AI agents |
December 11, 2025 |
| Conversational Help |
December 11, 2025 |
| Custom skills |
December 11, 2025 |
| Extract information from documents |
March 12, 2026 |
| Multimodal chat |
March 12, 2026 |
| Now Assist Multi-Turn Catalog Ordering |
December 11, 2025 |
| Now Assist Q&A Genius Results |
December 11, 2025 |
| Now Assist Topics |
December 11, 2025 |
| Requester approval checklist |
February 5, 2026 |
| Subflows and actions |
December 11, 2025 |