By Detlef Krause, VP EMEA Central and General Manager Germany, ServiceNow
Few could have expected the events of the past 18 months. The COVID-19 pandemic came almost out of nowhere, bringing massive disruption to our lives.
But businesses performed admirably in the circumstances, facing the disruption head-on and doing what needed to be done, shifting to remote working practically overnight to keep our teams safe and healthy.
That experience has been overwhelmingly positive for many Germans. In fact, 60% of those we surveyed have seen expectations around digital services rise during the COVID-19 pandemic; in contrast, only 20% of respondents are experiencing some kind of disillusionment with the current rapid pace of digitization.
But a temporary shift is one thing. We now need a proper perception change to make advantageous changes to our ways of working more permanent.
The reason is simple: If we can’t align together on the future direction of work—both what we do and how we do it—we won’t make the most of opportunities on offer. Ultimately, if we’re all going in different directions, thinking different things, it’s not sustainable.
What’s more, new research from ServiceNow and ESI ThoughtLab found that 54% of executives surveyed cite greater revenue or sales as a key benefit of business resilience initiatives.
We must therefore bring hearts and minds in line with reality.
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