Hybrid work: the new normal

Ideas and resources for managing the new world of work
Abstract isometric polyhedrons depicting a future workplace

The future of work is hybrid

I used to think in-person collaboration drove productivity. The pandemic changed my mind. - Gina Mastantuono


Businesses can foster human connection and build empathy through digital technology in the workplace.

Can digital technology help build empathy?

Sociologist Sherry Turkle on how returning to the office is an opportunity to do things differently, and create more human connections.

We must continue to apply digital innovation from COVID-19 to build a more equitable future.

Innovation creates a more equitable future

Pandemic-inspired ideas can solve some of the bigger challenges in healthcare, employee experience, and workplace diversity and inclusion.

Crash Course

Strategies for the transition to hybrid work

Expert guidance on balancing priorities in the new world of work.


The undeniable impact of employee experience on customer experience

Understanding EX’s impact on CX can help support organizations thrive.


Business agility rose during the pandemic

Evidence-based tips for CXOs to improve agility across people, processes, and technology.


COOs are now front-line risk managers

Chief operating officers must now prioritize resilience planning and ESG risk mitigation.

A hybrid workplace model needn’t imped productivity Far from it.

Gina Mastantuano
CFO, ServiceNow

New world of work insights

Infographic of interesting statistics about employee experience

4 steps to creating a great workplace for a great work life

Infographic of advice for managing a safe, efficient workplace

Manage a safe and efficient workplace

Cover of ebook with title, subtitle, and patterned color blocks

Making employee journeys unforgettable

Photo of person with mask working remotely

The arrival of the hybrid digital workplace

Additional resources

Ebook cover with title, subtitle, and photo of person in work setting

Making workplace services work for employees

Infographic of highlights from the Work Survey

The work survey


Making hybrid work, work for you


Ramping up for the new work reality


5 Steps to a safe workplace with ServiceNow


Employee workflow book of knowledge

Solutions and apps

Portrait of satisfied employee

Make work from anywhere work for everyone

Abstract illustration depicting hybrid workers using laptops

Safe Workplace Suite


ServiceNow employee workflows

Embrace the hybrid workplace of the future. Digital workflows let your teams do their best wherever they choose to work.


Workplace Service Delivery

Let employees work and collaborate where and how they want, improving productivity and agility.


The future of health

Workflow solutions to public health challenges.


How to protect citizen data

New security tactics for the public sector.