IT transformation

Exploring the technological implications of AI and automation across the enterprise.

Introducing ESG’s leaders

ARTICLE

Meet the new VIPs of ESG leadership

Companies are increasingly elevating ESG leadership into a management role. Meet four leaders shaping the contours of these critical new positions.

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Reimagining CRM with AI Superpowers
Article

Reimagining CRM with AI Superpowers

Legacy CRM systems can no longer keep up with the pace of business. AI is set to change that.

Sep 04, 2025
Making AI experiments work
Article

Making AI experiments work

These five practices help organizations innovate responsibly and scale effectively

Aug 21, 2025
How platform thinking drives AI maturity
Article

How platform thinking drives AI maturity

Top-performing organizations are using a platform approach to orchestrate AI at scale

Aug 14, 2025
The human side of AI
Article

The human side of AI

How HR can help accelerate AI transformation for people

Aug 06, 2025
HR’s role in AI transformation: A playbook for HR leaders
Research

HR’s role in AI transformation: A playbook for HR leaders

Artificial intelligence is ushering in a new era of technology, but it can also unleash a human renaissance

Jul 28, 2025
Healthcare gets an AI pulse check
Article

Healthcare gets an AI pulse check

Despite data management challenges, healthcare and life sciences companies are using AI to accelerate innovation, according to new research from ServiceNow and NVIDIA

Jul 09, 2025
As organizations struggle to adopt AI, tech is leading the pack
Article

As organizations struggle to adopt AI, tech is leading the pack

Like other sectors, tech experienced a decline in our AI maturity survey this year, but tech Pacesetters are working faster and smarter, according to research from ServiceNow and NVIDIA

Jul 21, 2025
Scaling responsible AI adoption
Article

Scaling responsible AI adoption

Organizations racing to seize AI-powered opportunities can’t afford to overlook governance

Aug 21, 2025
Survey says: Telecoms need AI
Article

Survey says: Telecoms need AI

Telecom companies are using AI to reduce complexity and challenges, according to new research by ServiceNow

Jul 01, 2025
AI governance: A corporate counsel’s guide to doing it right
Article

AI governance: A corporate counsel’s guide to doing it right

The transformative potential of AI is profound. The risks can be as well. Here’s how to strike the right balance.

Aug 21, 2025
For banks, the AI race is on
Article

For banks, the AI race is on

New research from ServiceNow and Nvidia examines AI maturity in the banking sector as the pace of change accelerates

May 15, 2025
How AI-powered manufacturers hone their edge
Article

How AI-powered manufacturers hone their edge

ServiceNow and Nvidia research shows how leading manufacturers are transforming with AI, despite headwinds

Jul 02, 2025
Best practices for responsible AI: Insights from industry leaders
Roundtable

Best practices for responsible AI: Insights from industry leaders

See how global enterprises are crafting ethical AI frameworks to balance innovation, governance, and trust in a rapidly evolving landscape.

Apr 13, 2025
The dawn of the AI-powered metropolis
Article

The dawn of the AI-powered metropolis

Global cities are leveraging AI to upgrade cities and make life better for residents

May 12, 2025
AI-Powered Cities of the Future
Research

AI-Powered Cities of the Future

For this report, ServiceNow, NVIDIA, and Deloitte worked with research firm ThoughtLab to understand AI’s impact on urban governance around the globe.

Feb 20, 2025
How cities put AI to work for people
Research

How cities put AI to work for people

Explore how cities transform into smart cities by using AI to tackle public safety, climate change, and cybersecurity. Discover AI-powered innovations today!

Feb 20, 2025
The AI natives are coming
Feature

The AI natives are coming

Companies must prepare for the AI-native generation graduating from college and expecting AI and other advanced tech to be an everyday part of their jobs

Apr 11, 2025
An Innovation Roadmap for IT Leaders
Impact AI

An Innovation Roadmap for IT Leaders

Discover how Pacesetter IT leaders are driving strategic change in the AI era, navigating challenges, and seizing opportunities in this report.

Oct 22, 2024
Nonprofit digital transformation benchmarking tool
Self-Assessment

Nonprofit digital transformation benchmarking tool

Want to understand the progress your non-profit organization has made in following areas of digital transformation? Learn more here.

Oct 09, 2024
Going beyond research
Article

Going beyond research

Large-scale research nonprofit MITRE offers a roadmap for AI adoption

Apr 11, 2025
Rethinking government
Impact AI

Rethinking government

Emerging tech can help governments deliver great experiences.

Oct 22, 2024
Transforming banking
Impact AI

Transforming banking

Unlocking transformation at scale can help banks build better customer experiences and improve risk and resiliency..

Oct 22, 2024
Measuring GenAI’s business value
Article

Measuring GenAI’s business value

Here’s how to tell if your AI investments are paying off

May 12, 2025
Nonprofit Digital Transformation Report 2024
Impact AI

Nonprofit Digital Transformation Report 2024

Explore nonprofit Pacesetters' best practices in tech-driven impact, AI transformation, and how all nonprofits can accelerate their mission.

Oct 22, 2024
5 lessons from nonprofit AI Pacesetters
Article

5 lessons from nonprofit AI Pacesetters

How AI adopters are making the leap from experimentation to transformation

Apr 11, 2025
Better tech for greater impact
Article

Better tech for greater impact

Teach For America is using AI and emerging technology to align business and digital transformation 

Apr 11, 2025
For all the hype, executives still have a lot to learn about GenAI
Q&A

For all the hype, executives still have a lot to learn about GenAI

Renowned author and Babson College professor Tom Davenport shares how executives can support GenAI adoption and understand its capabilities.

Aug 22, 2024
5 macro lessons from Knowledge 2024
Video

5 macro lessons from Knowledge 2024

Knowledge 2024 focused on how organizations can put AI to work to drive business transformation. Here’s the 5 key takeaways you need to know.

May 16, 2024
Embracing the contradictions of GenAI
Article

Embracing the contradictions of GenAI

To get ahead on a generative AI strategy, let’s first take a big step back

Apr 11, 2025
Year two of the AI revolution
Roundtable

Year two of the AI revolution

If 2023 was the year of experimentation, things get real in 2024. Here’s what the experts expect next year.

Apr 02, 2024
Navigating mixed market signals
Q&A

Navigating mixed market signals

Discover how leaders in the Asia-Pacific region navigate complex conditions and build effective and equitable workplaces in a mixed market.

Dec 19, 2023
Teaching tomorrow’s jobs
Article

Teaching tomorrow’s jobs

Find out how Singapore’s evolving approach to career and technical education may hold the answer to future-proofing careers.

Dec 04, 2023
Purpose-powered innovation
Article

Purpose-powered innovation

Leaders in every industry can learn from how nonprofits use emerging tech to deliver positive impact with tight resources

Dec 04, 2023
When purpose is your profit
Article

When purpose is your profit

For nonprofits, the ROI is impact. Find out how Vanessa Smith, leader of ServiceNow’s nonprofit initiative, thinks digital innovation can help.

Dec 04, 2023
7 ways nonprofits innovate for impact
Article

7 ways nonprofits innovate for impact

Nonprofits are asked to do more with less. Find out how this can make them labs for digital innovation.

Dec 04, 2023
Better data for healthier kids
Article

Better data for healthier kids

Ndlovu Care Group provides healthcare and nutrition to kids in South Africa. Find out how revamping their data collection made their mission work better.

Dec 04, 2023
Put AI to work for refugees
Article

Put AI to work for refugees

Learn how Em Fackler, CIO of the International Rescue Committee, uses generative AI for improved refugee resettlement.

Nov 20, 2023
The power of public-private partnerships
Article

The power of public-private partnerships

Find out how public-private partnerships can help nonprofits access the funds, personnel, and tech they need to address today's pressing challenges.

Dec 04, 2023
How nonprofits put GenAI to work
Article

How nonprofits put GenAI to work

We recently canvassed nonprofit leaders and AI experts to learn about AI for nonprofits and how it helps them work better. Here’s what they had to say.

Apr 16, 2024
Work smarter, not harder  with enterprise AI
Article

Work smarter, not harder  with enterprise AI

The nature of work will change with enterprise AI, but only if firms do it right. Here are key steps to take.

Sep 28, 2023

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