The rise of low-code tools have given companies a better way to quickly spin out new products and services and elevated a new kind of knowledge worker: citizen developers.
These are technology enthusiasts within organizations who, despite not having a formal technology position on the org chart, have been involved in business process and service design for years and have developed low-code solutions to tackle bigger challenges, says Gregg Aldana, global senior director of creator workflows at ServiceNow.
Using popular low-code platforms and tools , these organizational tinkerers are using drag-and-drop interfaces to create new apps without writing a line of code.
“It’s not a new role,” Aldana says. “It’s just a new way of describing things people have already been doing.”
Aldana has worked in pro-code and low-code development for years, using early forms of cloud based low-code technology for the Federal Deposit Insurance Corporation before joining ServiceNow in 2017. Now he helps companies understand how low-code technologies can dramatically accelerate achieving business goals more efficiently and effectively.
In an interview, Aldana talked about the shift in application development to the front line, who’s got their hands on these new low-code software tools, and how companies are reaping the benefits.